Operations Consultant I

Privia Health • Rockville, MD

3d • $80,000 - $95,000

About The Position

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. Travel Required: Yes, 70% local travel in the MD/DC Area The Operations Consultant I is responsible for directly managing a portfolio of clinically integrated multi-specialty practices and be accountable for driving overall performance results.

Requirements

• Bachelor’s degree preferred.
• 5+ years of healthcare experience & prior Practice Management experience highly preferred
• Front-facing experiences with Physicians & Medical Group staff
• Quantitatively and financially proficient; must know how to read, interpret and explain financial data
• Comfort in functioning independently and autonomously and can effectively build a case to effect change.
• Demonstrates the judgment to appropriately escalate situations as necessary.
• Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service
• General understanding of Population Health Management and how it applies to risk-based contracts.
• Must have access to reliable transportation
• Must comply with HIPAA rules and regulations
• Able to have honest, difficult conversations with physicians and their teams about financial performance and areas of opportunity for improvement
• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Expresses ideas clearly and effectively, motivates the listener to action
• Responds calmly and maturely in high pressure situations
• Positive attitude toward company, work, clients, management, and team members
• Uses a customer-focused approach in dealing with conflict and resolution of problems
• In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment.
• The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements.
• Work with your internet provider if you have questions about your connection.

Nice To Haves

• Healthcare Master’s or MBA highly preferred.

Responsibilities

• Manage and own a portfolio of partner physician practices
• Serve as point of contact for portfolio care centers and provide routine and regular updates as they relate to the partnership.
• Partner with physicians owners and focus on strategic planning & execution (VBC & FFS performance, same store growth, succession planning)
• Partner with Privia VBC and physician leadership to drive care transformation
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, value-based care and customer experience.
• Review data, share best practices and coach Care Center teams on strategies to succeed in value-based care agreements with payers.
• Drive growth and operational improvement to a portfolio of physician practices.
• Facilitate, in coordination with each Care Center, the development and implementation of action plans designed to meet the Care Centers’ strategic plans and key performance initiatives as set by the medical group.
• Review relevant reports and data with practices in order to maintain transparency with practices about their financial performance in order to drive performance and change.
• Develop presentation materials, as appropriate, to communicate the status of actionable initiatives.
• Evaluate and assist in re-engineering the practice workflow to streamline patient throughput and efficiency.
• Mentor and coach practice administrators, in the management of their physician practice.
• Engage company resources, as necessary, to meet the needs of the Care Center, serving as the project coordinator to ensure timely completion and delivery of requested deliverables.
• Manage expectations with Care Centers as they relate to timeframes and service delivery.
• Assist in the development and execution of strategies aimed at driving growth, performance and revenue.
• Assist in coordination and presentation of key, in-market, physician meetings for both primary care and specialty care providers.
• Evaluate practice operations and offer strategic and constructive feedback for the benefit of the physician practice.
• Maintain current knowledge of relevant health care topics and share information as appropriate.
• Develop and maintain expert-level knowledge in key software platforms such as athenaHealth’s. Performance Management System and electronic health record.
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied.
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.
• Aide in the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement
• Roll out and communicate new Privia initiatives
• Serve as an effective leader, offering constructive feedback and coaching to Associate Consultants and other MSO based teams with the constant goal of driving Care Center performance and service.
• Serve as a strategic thinker who assesses situations carefully and delivers scalable recommendations and results
• Provide oversight, coaching and mentoring to assigned Performance Associates

Benefits

• medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs
• annual bonus targeted at 15%
• restricted stock units
• Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees