Operations Consultant - AMG

PNC • Pittsburgh, PA

8d • $65,000 - $149,500 • Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Operations Consultant within PNC's AMG organization, you will be based in Pittsburgh or Philadelphia, PA, Cleveland, OH, Wilmington, DE, or Birmingham, AL. Job Description Summary: This position will oversee multiple functions and coordinate with various areas within AMG. The position requires an individual with extensive experience in both securities processing operations and technology, including process improvement, risk identification, and architecture/technology solutions. Business and technical expertise with the existing Amtrust application is highly preferred, as the role will require collaboration and communication with multiple teams at varied levels related to Amtrust and related applications. This position will interact regularly with other AMG Operations departments and other teams within PNC, including MIS (CTB/RTB), AMG Architecture, Data Analytics, Risk Management, Change Management, Project Management, Compliance, Legal, Investments, Private Bank, and Institutional Asset Management, among others. Leads critical operational support and/or implementation of complex services, processes, capabilities or initiatives within an operational unit, and oversees performance and risk indicators. Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management. Promotes the production workflow and oversees escalated process issues. Independently identifies and manages the resolution of exceptions and serves as a point of escalation. May coach operations process managers and team members . Determines and/or drives change and improvement efforts in production and/or processes. May develop and oversee policy change and/or improvement. Ensures understanding, acceptance and support for business support services, methods, capabilities or initiatives through collaboration with executives, business partners and team members. Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)
• Accuracy and Attention to Detail
• Business Process Design
• Consulting
• Decision Making and Critical Thinking
• Effective Communications
• Managing Multiple Priorities
• Operational Functions
• Problem Solving
• Process Management
• Products and Services
• Standard Operating Procedures
• Business and technical expertise with the existing Amtrust application is highly preferred

Responsibilities

• Process mapping and requirements documentation in support of strategic LOB and technology initiatives
• Support continuous improvement efforts to resolve pain points and address opportunities to streamline existing workflows and gain efficiency, reduce cost or eliminate risk
• Participate in projects and initiatives to determine impacts to teams and create mitigation strategies for those impacted processes
• Assist with implementing action plans for matters or issues requiring technical solutions
• Acquire understanding of systems, operations and technology capabilities to recommend and implement solutions
• Monitor and evaluate the effectiveness of ongoing technology initiatives
• Coordinate with senior leaders to prioritize and implement various initiatives
• Incorporate reporting tools, intelligent automation, robotics process automation and other tools into AMTrust specific functions.
• Ensure compliance with PNC policy, relevant regulations and industry standards
• Prepare and present status reports to management and stakeholders
• Communicate technical information and recommendations to relevant parties

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees