Operations Client Support Analyst

Liberty Dental Plan Careers•Tustin, CA

5d•Remote

About The Position

Are you passionate about delivering exceptional client experiences, elevating operational performance, and working cross‑functionally to drive meaningful results?Our Operations team is excited to announce an opportunity for an Operations Client Support Analyst—a pivotal role supporting our clients, internal teams, claims, call center, and organizational service excellence. Why This Role Matters As an Operations Client Support Analyst, you will report to the Director of Claims or Contact Center, while serving as a central liaison between our internal teams, client accounts, claims, call center partners. Your work ensures that service levels are met, performance metrics are tracked, and our teams are fully supported in client-facing communications. This is a high‑impact role where your leadership, judgment, and collaboration directly influence operational readiness, client satisfaction, and organizational compliance.

Requirements

Education: Bachelor’s degree preferred.
Experience: 4+ years of experience in client service, operations, account coordination, or similar roles.
Strong background handling complex client requests, detailed documentation, and cross-functional initiatives.
Demonstrated ability to operate with minimal oversight and show strong problem‑solving capability.
Skills & Knowledge: 2+ years in a call center and/or claims environment, working with operational teams and account managers.
Exceptional verbal and written communication skills, including experience presenting to external clients.
Proven ability to manage multiple priorities and accounts simultaneously.
Comfort interpreting performance data and translating insights into recommendations.

Responsibilities

Lead client implementation efforts for Member Services and Claims—ensuring operational teams have the documentation, process mapping, and tools needed to succeed.
Serve as the primary operations presenter on client calls, confidently representing Member Services, Claims, and cross-functional updates.
Develop, prepare, and facilitate Joint Operations Committee (JOC) decks, partnering directly with clients and internal stakeholders.
Drive action planning to resolve client issues and ensure timely follow‑through on commitments.
Partner closely with account management, operations leadership, training, quality, reporting, and claims teams as the primary point of cross‑functional contact.
Lead responses to corrective action plans, compliance inquiries, and audit preparation, serving as the subject matter expert with Compliance.
Review and provide operational insight on Statements of Work, RFP responses, service level commitments, and potential noncompliance penalties.
Serve as the first point of escalation for account management regarding client concerns—triaging and resolving issues with urgency and clarity.

Benefits

Competitive pay structure and savings options to help you reach your financial goals.
Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
100% employer-paid dental coverage for employees and eligible dependents.
Vision insurance with low-cost premiums for employee-only coverage and dependents.
Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
Long-term disability coverage.
Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
Employee Assistance Program (EAP) to support mental health and well-being.
Generous vacation and sick leave policies, with the ability to roll over unused time.
10 paid company holidays.
Tuition reimbursement for eligible educational expenses.
Remote or hybrid work options available for various positions.