WGL- Operations Clerk

Washington Gas • Springfield, VA

40d • $25

About The Position

Washington Gas is seeking an Operations Clerk to support our Operations Dispatch and System O&M field crews. In this role, you will research, process, and document work activities to ensure compliance, while providing critical information internally and externally to support smooth operations and excellent customer service. You'll assist with dispatching during emergencies, maintain logs, prioritize tasks, and handle multiple responsibilities in a fast-paced environment. This position may occasionally require temporary reassignment to higher-graded duties as needed. As a safety-sensitive role, adherence to all safety-related policies is essential.

Requirements

• High School Diploma/GED
• Twenty-four (24) months experience within and in the Operations area.
• Shift Work: Required
• Use of Personal Vehicle: As Required

Nice To Haves

• Familiarity with SAP, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.
• Working knowledge of Microsoft Office products required.

Responsibilities

• Receive, code, process, verify, and maintain accurate and complete records on work activities generated by customers, one-call center, other departments and field crews.
• Responsible for communicating with government jurisdictions, emergency services personnel, media representatives, field personnel and customer to provide information necessary to control emergency situations.
• Responsible for accuracy and completeness of various workload logs for compliance documentation, workload planning and internal/external notifications.
• Participate in the training of new Operations Dispatch employees as needed.
• Responsible for providing research for decision making during emergencies by utilizing CAD, Smallworld and other manual and computer-based record systems.
• Initiate and update CTS conditions and WMIS work requests.
• Initiate contact or respond to calls from customers, permit agencies, one-call center, contractors, excavators, and internal company sources regarding status of construction and maintenance activities.
• Initiate permit requests in Web Portal and D. C. WEPS.
• Initiate permit process for construction and maintenance activities for both company and contract work and tracks progress for control. Obtain verbal authorizations from various jurisdictions for emergency work activities and follow up with appropriate applications after the fact.
• Provide support to the Dispatch Specialist.
• Analyze leak orders originating from customers or System O&M field operations.
• Initiate and verify various work types that generate work requests.
• Responsible for timely phone call management.
• Create and dispatch orders in Click when necessary.
• Comply with company and department policies and demonstrate required behaviors as defined by the Operations Dispatch leadership team.
• Other duties as assigned.

Benefits

• WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits.
• These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy.
• We also have paid time off (PTO) to balance the demands of your work and personal life.
• Available benefits vary depending upon the specifics of the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees