Operations Clerk

Aston Carter•Menasha, WI

2d•$19 - $19•Onsite

About The Position

The Operations / Office Clerk provides essential administrative and mailroom support in a fast-paced office environment. This role ensures smooth day-to-day operations by managing incoming and outgoing mail, maintaining organized records and filing systems, coordinating office supplies, and supporting departmental projects and communications. The position offers an excellent entry point into the organization and a gateway to explore future growth opportunities.

Requirements

At least four years of experience in an administrative support role or fast-paced office setting.
Demonstrated experience managing incoming and outgoing mail and packages in an office or mailroom environment.
Strong clerical skills, including filing, scanning, record keeping, and processing paperwork accurately and efficiently.
Proficiency with Microsoft Office applications, including Word, Excel, and Microsoft Teams.
Ability to operate standard office equipment such as copiers, scanners, and fax machines.
Strong organizational skills with the ability to maintain orderly filing systems and manage multiple tasks simultaneously.
Excellent written and verbal communication skills, with attention to grammar, formatting, and detail.
Customer service skills and a professional demeanor when responding to internal and external requests.
High School Diploma or equivalent.

Nice To Haves

Two or more years of experience in the insurance industry preferred.
Knowledge of insurance principles, claims, or applications is a plus.
Previous customer service experience is a plus.
Experience in front office, reception, or secretarial roles is beneficial.
Background in operations or administration is advantageous.
Ability to work both independently and collaboratively within a team.
Interest in professional growth and exploring future opportunities within the organization.

Responsibilities

Uphold and reflect the organization’s mission, values, and vision in all daily activities and interactions.
Ensure compliance with internal policies, regulatory standards, and credentialing requirements in all assigned tasks.
Manage incoming mail, including U.S. postal and interdepartmental mail, by sorting, stamping, logging, and distributing items accurately and on time.
Handle outgoing mail and packages, ensuring proper preparation, documentation, and routing.
Provide comprehensive administrative support by drafting, editing, and formatting reports, presentations, and written communications with attention to grammar, accuracy, and clarity.
Maintain organized filing systems and reference materials, ensuring documents are easy to retrieve and properly archived.
Develop and update internal forms to support departmental processes and improve workflow efficiency.
Compile and prepare weekly and monthly data reports as requested, ensuring accuracy and completeness.
Coordinate calendars and assist with scheduling, helping to maintain project timelines and departmental documentation.
Oversee office supply inventory by monitoring stock levels, placing weekly online orders, verifying deliveries, and distributing materials to designated areas.
Keep shared office spaces, such as supply rooms and common areas, tidy, well-stocked, and organized.
Liaise with cleaning vendors or facilities contacts to help maintain a safe, clean, and orderly work environment.
Operate and maintain office equipment such as copiers, scanners, and fax machines, and perform related tasks such as copying, scanning, and filing documents.
Respond to information requests and inquiries with professionalism, accuracy, and efficiency.
Contribute to both independent and team-based projects, taking ownership of assigned tasks and supporting colleagues as needed.
Support and, when appropriate, lead initiatives or special assignments that enhance office operations and service delivery.
Provide backup support for reception duties, including greeting visitors, answering phones, and directing inquiries appropriately.
Provide backup support for the facilities inbox and other designated administrative areas as needed.
Assist with special projects and additional duties as assigned to support operations, mailroom, and general clerical functions.