Operations Claims Specialist

Johnson Controls•San Diego, CA

32d•$95,000 - $118,000•Remote

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! The Operations Claims Specialist is part of our Building Solutions business at Johnson Controls. Under general direction, works in concert with the Claims Consultants to ensure consistent delivery of services and assure customer expectations are being met as well as internal financial commitments. Responsible for Claim Status Reporting trend analysis along with recommendations on analysis of construction documents (i.e. certified payroll analysis, continuous improvement of process documentation, schedule collection and verification). Proactively track time horizons and claim deadlines to keep the Claims Consultants focused on client triage, recommending and implementing solutions where appropriate

Requirements

Bachelor’s Degree in Construction Management, Business Administration, Finance, or equivalent directly related work experience plus two to three years’ experience in the construction industry/contracting business performing similar contract and project management functions.
Read copy or proof to detect and correct errors in spelling, punctuation, and syntax.
Ability to effectively represent JCI and communicate with clients at varying levels.
Demonstrated proficiency to simultaneously handle a large and diverse number of projects and issues with tact, cooperation, and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Innovative and conceptual thinker.
High level of productivity and efficiency.

Responsibilities

Provides support for Claims Consultants and ensures completion of all phases of the Claim
Identifies issues and recommends solutions to the appropriate processes.
Participates in monthly Claims Status, Local Market Backlog Reviews , and Staff Meetings.
Serve as Publisher and Editor of the team’s affirmative and defensive claims.
Initiates research and follow up on fact gathering , document retention and e-discovery.
Provides feedback to Manager of Construction Claims and Claims Consultants as appropriate.
Owns, maintains and ensures the integrity of the team’s project data f or purposes of forecasting, scheduling and staffing.
Serves as the team’s data historian.
Prioritizes work activities based upon financial impact to desired business goals