Operations Change Manager, Strategy & Business Development

Warner Bros Discovery Inc•Burbank, CA

56d

About The Position

As the Operations Change Manager within the Strategy & Business Development team at Warner Bros. Discovery's Global Content Operations (GCO), you'll help deliver complex, global change initiatives that reshape how our content is produced, localized, and delivered to the world. In this role, you'll be a key player in the change management team-helping define and execute strategies that enable the adoption of new workflows, systems, and ways of working. Reporting to the Director of Strategy & Change and working closely with the Change Management Lead, you'll partner across teams including operations, technology, and analytics to ensure transformation efforts land smoothly and deliver measurable results. We're looking for someone who is organized, people-focused, and energized by complexity. You're comfortable diving into the details, facilitating collaboration, and building trust with cross-functional partners. You care about people, processes, and impact-and you're ready to help us build a best-in-class change function.

Requirements

5+ years of experience in Change Management, Continuous Improvement or related roles.
5+ years of experience in Production, Post-Production, Operations, Media, Broadcast and/or Streaming Distribution, strongly preferred.
Methodologies and Frameworks: Strong knowledge of change management principles, methodologies, and tools
Critical Thinking: Proven ability to think strategically, question assumptions, and approach problems from multiple angles to develop solutions
Analytical Thinking: Strong experience in analyzing complex processes and data sets, with a track record of using data to drive process improvement decisions
Communication Skills: Demonstrated expertise in preparing and delivering presentations to leadership, and in clear, concise documentation that effectively communicates complex information
Time Management Skills: Exceptional organizational and time management skills, with the ability to manage multiple projects and deliverables in a fast-paced environment
Documentation: Demonstrated ability in producing and managing comprehensive documentation, including Change Management Plans, analysis, assessments, training, implementation and Communication Plans.
Performance Indicators: Experience in using data to develop and monitor KPIs and OKRs to align change management efforts with strategic business objectives
Global Team Collaboration: Experience working with global teams across multiple time zones, demonstrating the ability to manage diverse perspectives and drive consistent process improvement initiatives.
Agility and Adaptability: Demonstrated ability to thrive in an environment of continual change, with comfort in navigating ambiguity, adapting to shifting priorities, and leading process improvements in a dynamic setting.

Responsibilities

Plan and execute change management activities for initiatives across technology, processes, and organizational transformation.
Conduct change impact and readiness assessments to evaluate the scale of change and identify potential risk areas.
Create stakeholder maps, training needs assessments, and communications strategies that support adoption and minimize disruption.
Help define and refresh Standard Operating Procedures (SOPs), training materials, and workflow documentation as new systems and processes are introduced.
Track adoption, engagement, and readiness metrics in partnership with the analytics team, and use that insight to refine change approaches.
Develop internal communications, surveys, newsletters, and training materials to keep stakeholders informed and engaged throughout change rollouts.
Support the development of a shared knowledge base for global content operations teams.
Work closely with technology, program management, operations, and the wider change team to align timelines, goals, and messaging.
Act as a trusted point of contact for operational teams navigating change-bringing clarity, structure, and support throughout the journey.
Share learnings, templates, and best practices with the broader change team to help refine our approach.
Provide feedback and insights that contribute to the continuous improvement of the GCO change management operating model.