Operations Business Support Intern

Concora Credit • Akron, OH

3d • Onsite

About The Position

As an Operations Business Support Intern, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day. The impact you’ll have at Concora Credit: As an Operations Business Support Intern, you will assist in understanding our business performance and contribute to strategies that enhance improvement opportunities. This internship will give you hands-on experience in understanding business processes and supporting operational improvements that impact our performance. It’s an excellent opportunity for someone eager to learn how Business Process Outsourcing (BPO) functions and contribute to driving efficiency in a collaborative environment. This internship is an opportunity for you to contribute and learn in a dynamic environment where your skills and ideas can make an impact. If you're excited about learning how operational decisions are made and contributing to process improvements, we encourage you to apply. We appreciate diverse perspectives and backgrounds, which contribute to our innovative culture. Our internship program is designed to give you hands-on experience through targeted projects, enhancing both your resume and skills in your area of focus. The program will take place 4 days a week (Monday through Thursday) from June 15 to August 20, 2026, onsite at the Akron, Ohio location. We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. Program Structure Our internship program is grounded in 3 key pillars to ensure you get the most out of your time with us - Meaningful Project Work, Networking, and Engaging Experiences. Meaningful Project Work Throughout your internship at Concora Credit, you will be assigned a significant project intended to span the entirety of the program. This project will include clearly defined deliverables and deadlines, with your Team Leader providing guidance to help you stay on track. Our goal is for you to complete a project that enhances your resume while simultaneously equipping you with valuable skills that will contribute to your future career advancement. Networking We believe that the internship experience should extend beyond just project work alone. To facilitate your professional growth, we will organize several networking events during the program, including Q&A sessions with senior executives in various roles and opportunities to explore different departments within the company. Additionally, you will be paired with a dedicated teammate, separate from your Team Leader, who will add another support system throughout your time with us. Engaging Experiences While the internship is focused on professional development, we also prioritize creating a fun and engaging atmosphere with activities outside of work. Expect to participate in enjoyable group activities, such as team outings and company wide events, fostering camaraderie and connections amongst your fellow interns and the Concora Credit Community. We invite you to apply for this enriching internship experience and look forward to welcoming you to our team at Concora Credit!

Requirements

• Currently enrolled in a Bachelor’s degree program in Business, Operations, Communications, Data Analytics or a related field.
• Strong attention to detail and organizational skills.
• Basic proficiency in Microsoft 365 Suite (Word, Excel, PowerPoint).
• Good written and verbal communication skills.
• Demonstrated interest in operations support, data analysis, or process improvement through coursework, projects, or internships.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Willingness to learn, take initiative, and adapt to changing processes.
• Applicants must be classified as a Junior or higher at the time of application, with an expected graduation date of 2026 or 2027.
• Graduate programs also welcome to apply.
• Available to work 10 weeks with no major conflicts in June through August.
• Available to work onsite Monday through Thursday at our Akron, OH office.
• Authorized to work in the US for any employer and without the need for sponsorship now or in the future.

Nice To Haves

• Exposure to customer service or team-based environments (e.g., part-time jobs, volunteer work, or student organizations).
• Participation in process documentation or workflow mapping in academic projects or extracurricular activities.
• Exposure to reporting or workflow tools (such as Power BI, Salesforce, or advanced Excel functions).

Responsibilities

• Assist with data entry and maintenance of operational records.
• Support the preparation of basic reports and performance summaries.
• Help document processes and update training materials.
• Contribute to workflow improvements by identifying opportunities and proposing practical solutions.
• Collaborate with Team Members from different departments to gather insights and feedback.
• Gain exposure to BPO operations within a dynamic, evolving company.
• These duties must be performed with or without reasonable accommodation.

What This Job Offers

• Career Level: Intern
• Number of Employees: 251-500 employees