Title Operations Business Analyst

Hilton Grand Vacations•Orlando, FL

8h•$70,000 - $75,000•Hybrid

About The Position

The Title Operations Business Analyst collaborates closely with other teams to evaluate and analyze current and future processes and tools for the purpose of identifying, defining, and implementing changes designed to increase efficiencies, decrease expenses, and/or drive revenue. This role will be in the Business Optimization team under the Title Operations department and reports to the Manager of Business Optimization. Primary areas of responsibility include reporting and technology enablement. Secondary areas of responsibility include generation and distribution of various reports, preparing advanced presentations, acting as system administrator for internal systems, ancillary support for various department technical needs, and budget planning. This position will be based in our Orlando, FL office. The role is expected to transition to a hybrid work model of three days on-site and two days remote after successful completion of a 90-day on-site onboarding period. Candidates must currently live within a commutable distance of Orlando, FL.

Requirements

2+ years experience in writing complex reports.
2+ years experience in business analysis or similar role.
Ability to create custom reports and analyze data.
Detail-oriented, analytical, inquisitive, and capable of grasping complex concepts.
Ability to work autonomously, to identify action items, to proactively initiate the tasks necessary to complete those items, and to provide timely status updates appropriately, all with limited supervision.
Above-average proficiency in Microsoft Office applications. Must have a working knowledge of Excel (including modeling/analysis, charts, formulas, pivot tables, etc.), PowerPoint, and diagramming applications.
Ability to lead projects across multiple departments and multiple organizations.
Excellent verbal and written communication skills and the ability to present to management and executives.
Ability to remain adaptable and flexible, to work under pressure, and to maintain productivity in high-stress, fast-paced environments.

Nice To Haves

3+ years experience in the timeshare industry.
2+ years experience writing, maintaining, and publishing reports using the Cognos reporting platform.
2+ years experience building dashboards and visualizations in PowerBi

Responsibilities

Develop, maintain, test, and publish various Cognos reports related to Title Operations data.
Develop and maintain understanding of various internal Title Operations reports that are routinely generated and distributed internally.
Actively collaborate with IT and other internal team members to define business requirements for system enhancements and defects and identify, document, and track IT priorities for the team.
Collaborate with IT, other business units, and internal teams to coordinate and execute User Acceptance Testing (UAT) plans for system changes required to support day-to-day functions within Title Operations.
Participate in the budget process, including annual budget planning, monthly review of the departmental P&L, and monthly forecasting.
Receive and respond to various requests and inquiries addressed to the Title Operations team.
Act as system administrator for internal systems.
Responsible for various account reconciliations and submissions of escheat funds to the state.
Write, maintain, and publish Standard Operating Procedures for the various processes for which the team is responsible.
Assume ownership and accountability for other tasks and duties as requested by leadership and complete such assignments with a sense of urgency and professionalism.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Completes all required Company training/compliance courses assigned.
Adheres to Company and Department standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.