Operations & Automation Lead

Wellthy

13d•$80,000 - $95,000•Remote

About The Position

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible. Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery. We partner with leading companies including more than 35 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members. We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us. As our Operations & Automation Lead, you will own workflow design, efficiency, and light automation across Wellthy’s Care Team Operations. This is an operations-first role: you’ll map processes, diagnose inefficiencies, and design “right flows” that help our Care Team deliver at scale. Automation is part of the toolkit, not the core identity. You’ll apply no-code/low-code tools to remove friction and free up capacity, but the real mandate is operational rigor: clarity, efficiency, and scalability in how work gets done. You will report directly to the Director of Care.

Requirements

5–8 years experience in operations, business analysis, or workflow design.
Strong process-mapping skills; comfortable redesigning end-to-end flows.
Familiarity with automation/low-code tools (Tray.io, Zapier, Make, Gumloop, Retool, Airtable).
Enough technical fluency to configure APIs, test integrations, and troubleshoot.
Product-adjacent mindset: ability to prototype quickly, test with internal “users,” and iterate.
Strong communicator with empathy for frontline Care Team challenges.
To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
Private, with secure (not public) internet and phone access
Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space

Nice To Haves

Experience in healthcare ops, HR tech, or service logistics is a plus.
Systems thinker: designs processes that connect across teams, not just silos.
Rapid prototyper: builds quick, “good enough now” solutions before over-engineering.
Change driver: comfortable training and influencing adoption.
Problem chaser: seeks out inefficiencies instead of waiting for tickets.
Impact over elegance: knows when speed matters more than polish.
Clarity creator: documents processes in a way that’s easy to follow, easy to train, and easy to scale.

Responsibilities

Workflow Design & Optimization
Map and document core workflows (provider onboarding, scheduling, compliance, reimbursements).
Identify bottlenecks, handoff issues, and inefficiencies across Care Ops.
Redesign workflows with a bias toward simplicity, clarity, and scalability.
Own and maintain internal documentation for workflows and operational processes, ensuring clarity, version control, and easy handoff.
Operational Efficiency & Automation
Prototype improvements manually, then layer in automation where ROI is clear.
Configure light automations in Tray.io, Make, Zapier, Airtable,etc.
Partner with Product/Engineering on bigger system or integration work.
Stand up dashboards and mini-tools to support operational visibility.
Handle select technical admin tasks
Collaborate with others across teams to create or update platform instructions and task guides that support how our Care Team delivers service.
New Services Coordination & Process Design
Lead coordination and operational process setup for new service launches.
Define workflows, documentation, and resource needs for each new service in collaboration with Care Directors, Product, and Finance.
Limit focus to one new service per quarter to ensure depth, alignment, and quality.
If multiple new launches are proposed in the same quarter, provide a resource recommendation framework to ensure capacity and sustainability.
Cross-Functional Collaboration
Act as the translator between operational pain points and technical solutions, bringing back clearly framed options and tradeoffs.
Drive adoption: train teams on new processes, gather feedback, iterate.
Performance & Reporting
Define KPIs for workflow health (turnaround time, action items, projects per coordinator)
Track and report efficiency gains from new processes and automations.
Continuously refine based on performance data and team input.
Operational Monitoring & Strategic Initiatives
Monitor all key Ops dashboards (e.g., performance, quality, cost, forecasting, hiring) to surface trends, investigate deviations, and execute action playbooks.
Conduct ad-hoc investigations into operational issues and opportunities using data and team feedback.
Project-manage high-impact initiatives across Care Ops, often cross-functional in nature.
Lead or co-lead strategic Task Forces with Care Managers

Benefits

Remote work environment.
Medical, dental and vision benefits within 30 days of hire.
Retirement saving account with matching company contributions.
Mental health benefits.
15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
Sick and Caregiving Days.
Professional development initiatives for growth.
Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

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