Operations Audit Support

Adara Communities • Houston, TX

10d • Onsite

About The Position

Analyze problems and requests to identify permanent solutions, user training needs, Service Desk process improvement, and recommendations to eliminate business interruptions
Reviewing, troubleshooting and supporting end users and admin support via our ticketing system
Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with operations manual and departmental expectations
Exhibit aptitude in troubleshooting hardware and software on a level 1 cognitive understanding
Review lease files for compliance and accuracy (implementing the attachment of documents in software similar to Yieldstar/RealPage)
Monitor and support the implementation of compliance programs, including policies and practices as they relate to the company's affordability requirements.
Ensure that the company conducts rental/leasing activity in compliance with all regulatory requirements and alert in a prompt and proactive manner any identified risks to Senior Management of Property Operations.
Investigate discrepancies and issues found within the files.
Perform all the above and other duties as assigned in accordance with applicable laws and company policies.

Requirements

• Property management, multifamily housing experience REQUIRED
• 1-2 years' previous experience with Apartment Industry software (Yieldstar/RealPage/Onesite/Yardi, etc.) is REQUIRED
• Strong technical, analytical, communication and customer service skills required
• Ability to manage multiple tasks with exceptional attention to detail
• Ability to be a self-starter and a team player
• Please apply ONLY if you live or can relocate WITHIN 30 MINUTES of the corporate office

Responsibilities

• Analyze problems and requests to identify permanent solutions, user training needs, Service Desk process improvement, and recommendations to eliminate business interruptions
• Reviewing, troubleshooting and supporting end users and admin support via our ticketing system
• Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with operations manual and departmental expectations
• Exhibit aptitude in troubleshooting hardware and software on a level 1 cognitive understanding
• Review lease files for compliance and accuracy (implementing the attachment of documents in software similar to Yieldstar/RealPage)
• Monitor and support the implementation of compliance programs, including policies and practices as they relate to the company's affordability requirements.
• Ensure that the company conducts rental/leasing activity in compliance with all regulatory requirements and alert in a prompt and proactive manner any identified risks to Senior Management of Property Operations.
• Investigate discrepancies and issues found within the files.
• Perform all the above and other duties as assigned in accordance with applicable laws and company policies.

Benefits

• Vacation & sick time increases with length of service. Plus 7 1/2 company holidays, eligible for holiday pay immediately!
• Medical, dental, accident and critical illness, eligible just after 60 days of employment
• Group & supplemental life insurance policy options. $25,000 FREE basic life insurance
• Employee referral program
• Career Growth opportunities and tuition reimbursement
• Apartment discounts, if eligible
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees