Audit Support Coordinator

KCH Transportation•Chattanooga, TN

1d•Onsite

About The Position

KCH Transportation is seeking a highly organized and detail-oriented Audit Support Coordinator to support critical billing and carrier payment operations. This multi-functional role serves as a central point of coordination for billing requests, carrier pay inquiries, Quick Pay processing, and international (Mexico) shipment billing. The ideal candidate thrives in a fast-paced environment, manages multiple priorities with confidence, and communicates clearly with both internal teams and external partners to ensure timely, accurate processing.

Requirements

Strong written and verbal communication skills
Exceptional attention to detail and accuracy
Ability to manage multiple priorities and deadlines
Proficiency in Microsoft Office
Strong problem-solving and escalation skills
Adaptability in a fast-paced, cross-functional environment
Organization, follow-through, and accountability
Initiative and willingness to learn
High school diploma or equivalent required
1–2 years of experience in logistics, billing, or administrative support

Nice To Haves

Associate’s or Bachelor’s degree in Business, Accounting, Logistics, or a related field preferred
Experience with transportation billing and Quick Pay processes strongly preferred

Responsibilities

Manage and prioritize the Billing Request inbox on a daily basis
Review, validate, and process billing requests with accuracy and efficiency
Complete billing updates and corrections within established service timelines
Collaborate with internal teams to resolve discrepancies and obtain missing documentation
Maintain accurate records while ensuring compliance with billing policies and procedures
Respond to carrier payment inquiries in a timely, professional manner
Research payment discrepancies and partner with Accounting/AP to resolve issues
Communicate clear, accurate payment status updates to carriers
Escalate complex or unresolved issues when appropriate
Monitor and manage the Quick Pay inbox in accordance with company guidelines
Verify eligibility and required documentation prior to approval
Ensure Quick Pay requests are processed accurately and within required service levels
Identify trends, discrepancies, or policy concerns and escalate as needed
Audit and process Mexico shipments to ensure billing accuracy and compliance
Review cross-border documentation for completeness prior to billing and payment
Partner with internal teams to resolve international shipment discrepancies
Ensure adherence to international billing and documentation standards