Operations Associate (2026-2027)

East Harlem Tutorial Program•New York, NY

6d•$50,000 - $65,239•Onsite

About The Position

We are looking for an Operations Associate to be responsible for smoothly running our reception desk and supporting our Director of Operations with facilities, technology, and compliance needs. As a member of Scholars Academies, you will work with the operations team to ensure that the main office is a warm, welcoming, and informative place for staff, families, and visitors. The Operations Associate will play a vital role in ensuring that the school’s non-instructional operations run smoothly and efficiently, and support all office functions by providing prompt, courteous, and thorough service to callers, visitors, and staff. A successful Operations Associate will troubleshoot technology issues (photocopiers, desk phones, postage machine), efficiently manage supply ordering and inventory systems for our school office and staff, and serve as a resource for all school staff.

Requirements

You hold yourself to the highest professional and ethical standards and model integrity in your work.
You thrive in diverse communities and enjoy building strong, positive relationships with students, families, and colleagues.
You embrace both the excitement and the challenges that come with being part of a growing organization.
You bring experience in customer service, human resources, or school operations, with a strong commitment to delivering excellent support.
You are proficient with Google Workspace and Microsoft Office Suite and eager to expand your technical skills.
You have a growth mindset—ready to learn new systems, take on new responsibilities, and continuously improve.

Responsibilities

Own the Main Office/Greeting Area of the School
Create and maintain a warm, welcoming, and professional environment for families, students, staff, and guests.
Uphold and enforce safety systems and protocols for visitors, early pick-ups, and late arrivals to ensure a secure school community.
Ensure important community information is readily available in the main office.
Manage the flow of the main office—greeting and assisting visitors, answering calls, and directing inquiries to the appropriate staff or location.
Keep Accurate and Compliant Student Files
Ensure all student files are complete, up to date, and compliant with school and regulatory requirements.
Manage the creation of files upon enrollment and transfer of files upon exit of any student.
Manage access to student records, ensuring that only authorized staff and family members can view them.
Partner with the Data Team to confirm that all student and family information is accurately entered into PowerSchool at the time of enrollment
ATS and PowerSchool Management
Maintain accurate and up-to-date student demographic information in ATS and PowerSchool.
Use ATS to manage student rosters, ensuring accuracy for testing, compliance, and reporting.
Assign and track student MetroCards and bus stop information through ATS.
Enter and report student attendance in PowerSchool with precision and timeliness.
General Operational Support
Provide support to the operations manager with additional ad hoc projects, including academic operations support (testing, etc.), classroom and duty coverage, and school safety support.
Support the school leadership team with daily school-specific operational needs.

Benefits

Twelve annual, accrued paid time off days to use in addition to the school breaks and holidays
Medical, dental, and vision insurance coverage (employee pays semi-monthly contribution)
A 403(b) retirement savings plan with an employer-paid contribution after one year
Life insurance, paid parental leave, short-term and long-term disability coverage
Pre-tax commuter and transit plans
Flexible spending health reimbursement accounts
Longevity and referral bonuses for eligible employees based on years of service and successful referrals
Eligibility for federal student loan forgiveness
East Harlem relocation reimbursement
Annual reimbursement for qualifying tuition or external professional development
Please note that the above benefits are subject to change at any time.