Operations Associate

Franks Paddlesports Livery Co • Indianapolis, IN

1d • $14 - $19

About The Position

Frank's Paddlesports Livery Co. is seeking a Paddlesports Livery Operations Associate for our livery/outfitter in Indianapolis. The successful candidate will be responsible for providing exceptional customer service to our guests, renting out canoes, kayaks, and stand-up paddle boards, leading educational tours and providing tailored experiences to our clientele. About Frank’s Livery: Mission : Our mission is to be Indianapolis’ leading provider of canoe, kayak and stand-up paddleboard rentals, tours and instruction. We aim to explore new opportunities that build the river community, provide equitable river access and create environmental sustainability. Purpose : To turn the eyes of the citizenry and visitors of Indianapolis towards the natural beauty of our waterways. We are avid paddlers, and our goal is to help our fellow humans discover the allure, history, ecology and fun that rivers provide. The streams of Indianapolis have so much more to offer than is currently in the public’s perception. Frank’s Paddlesports Livery staff are committed to helping people discover the joy and freedom of paddling and all of the health benefits and outdoor experiences that come with it. We promise to equip folks with high-quality and reasonably priced equipment as well as the instruction they need to become familiar with the waterway gems of Indianapolis. Vision = Mission + Purpose + Kick-A$$ Employees who bring ideas to life with us

Requirements

• At least 18 years of age
• Valid driver’s license with relatively clean driving record (MVR will be pulled by hiring company)
• Ability to drive a vehicle with an attached trailer (or willingness to learn)
• Excellent communication and customer service skills
• Ability and willingness to work outdoors in variable weather and non-traditional hours, including early mornings, evenings, weekends and holidays
• Ability to lift heavy objects
• Paddling experience preferred or willingness to learn
• Ability to communicate in a clear, confident and understandable manner with a variety of participants
• Experience leading groups preferred
• Willingness to obtain field related certifications preferred
• Ability to work in a team environment

Nice To Haves

• Paddling experience preferred or willingness to learn
• Experience leading groups preferred
• Willingness to obtain field related certifications preferred

Responsibilities

• Greet customers and provide excellent customer service
• Load and unload kayaks, canoes and stand-up paddle boards (SUPs) from trailer
• Drive shuttle vehicles with attached trailer and clientele aboard
• Carry watersports equipment (including watercraft) to boat launch or from boat take out
• Ensure that all equipment is properly maintained and cleaned
• Conduct educational tours and provide tailored experiences
• Follow all safety procedures and guidelines
• Fit clients for PFDs and paddles
• Operate web-based software while ensuring compliance with company policy (Including credit card handling, booking systems overview, ensuring waivers/rental agreements are properly completed)
• Remain fully conversant with emergency management action plans and search and rescue plans
• Special event representation (including distribution of marketing materials)
• Ensure the safety of all participants
• Enforcing all policies and procedures
• Maintain a professional attitude
• Retail sales (concessions, etc.)
• Confidentiality
• Conflict resolution skills

Benefits

• Opportunities to become a full-time salaried employee
• Holiday pay bonus
• Bi-monthly employee 1-on-1 check-in / engagement sessions
• Development/Advancement opportunities within company structure
• Free use of our rental equipment during non-holiday weekends and great base pay with tips
• Company culture that values chances to celebrate success with appreciation events
• Opportunity to get a brand new business of the ground: If you’re a student studying business, the environment, hospitality or other related field, this is your chance to say you helped create a destination company that will become a household name in Indianapolis!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed