Operations Associate

Prime Health Services, Inc. • Franklin, TN

2h • $19 - $20 • Hybrid

About The Position

Onsite with Hybrid Opportunity
$19 - $20 an hour

Do you thrive in a fast-paced environment where accuracy, service, and teamwork matter? Prime Health Services is looking for a detail-oriented, customer-focused Operations Associate to join our growing team. In this role, you’ll support several operational departments, ensure data quality, and help maintain a smooth, professional experience for our clients, providers, and internal teams.

If you enjoy being the dependable “go-to” person who keeps things running seamlessly, this is the role for you!

Requirements

• High School Diploma or GED required; Associate or Bachelor’s degree preferred
• 2+ years of clerical or customer service experience—healthcare experience strongly preferred
• Strong skills in Microsoft Office (Word, Excel, PowerPoint, Teams)
• Excellent written and verbal communication skills
• Ability to multitask, stay organized, and thrive in a fast-moving environment
• Strong attention to detail, confidentiality, and reliability

Responsibilities

• Communicate daily with medical provider offices to verify demographics
• Research information, respond to emails, and update internal databases
• Route questions to the appropriate internal teams
• Support audits and special projects to ensure accuracy and compliance
• Review client contracts and partner network data
• Identify trends and share findings with management
• Enter provider demographic and reimbursement details
• Scan, file, and assist with basic reporting
• Ensure welcome packets and outgoing mail campaigns are completed accurately and on time
• Build and maintain accurate medical provider panels for workers’ compensation clients
• Log client requests and ensure updates are completed promptly
• Welcome visitors, clients, and vendors
• Answer main phone lines and route calls
• Maintain break areas and manage supply ordering
• Assist with meeting set-ups, mail distribution, and general office tasks

Benefits

• Medical Insurance (high-deductible plan with HSA)
• Dental and Vision Insurance
• Company-paid short-term & long-term disability
• Company-paid group term life insurance
• Generous PTO: 160 hours (4 weeks) annually, with rollover and cash-out options
• Fitbit program with monetary rewards
• Employee recognition programs
• Corporate office amenities including: – Specialty coffee machines – Smoothie bar – Assorted teas – Fruit provided by the company – Collaborative workspaces – Onsite market
• Frequent employee events: potlucks, contests, video game tournaments, Mental Health Awareness Month activities, company carnival, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED