Operations Associate

Crane Worldwide Logistics

35d

About The Position

Essential Job Functions

Monitors the status of shipments from pickup through delivery
Enters shipment location, date and time into TMS
Contacts carriers and drivers via phone, email or internet to determine
driver location
Escalates potential or existing service failures to Carrier Sales and
Business Development
Works closely with Account Managers, Account Executives and Carrier Sales
Representatives to ensure service level expectations are achieved and clients
are informed of shipment status
Secures shipment and carrier documentation (bills of lading, PODs, etc.)
Other duties as assigned

Requirements

• Excellent written and verbal communication skills
• Strong understanding of US Geography
• Excellent organizational and problem solving skills
• Capable of managing multiple tasks simultaneously
• Proficient in Microsoft Excel
• Works well in a team environment
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• High school diploma or GED/Bachelor’s degree preferred

Responsibilities

• Monitors the status of shipments from pickup through delivery
• Enters shipment location, date and time into TMS
• Contacts carriers and drivers via phone, email or internet to determine driver location
• Escalates potential or existing service failures to Carrier Sales and Business Development
• Works closely with Account Managers, Account Executives and Carrier Sales Representatives to ensure service level expectations are achieved and clients are informed of shipment status
• Secures shipment and carrier documentation (bills of lading, PODs, etc.)
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees