Operations Associate

Custom Ink•Washington, DC

68d•$41,000 - $47,000•Remote

About The Position

Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 750+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers - no matter what role they’re in. Overview: Workstyle: This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include: AZ, CA, CO, CT, DE, FL, GA, IL, KY, MA, MI, MO, MS, NH, NJ, NY, OH, PA, SC, TX, UT, VA, VT, WA Reports to: Operations Lead Travel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events. Physical Requirements/Demands: This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Application Period Disclosure: We are accepting applications for this role for the next 48 hours. We encourage interested candidates to apply as soon as possible for full consideration. What we’re looking for: We’re looking for an organized, detail-oriented, and customer-focused Operations Associate to join our Swag.com team. You’ll play a vital role in delivering exceptional swag experiences to our customers by managing print orders and ensuring on-time delivery.

Requirements

2+ years of experience in operations, logistics, or customer service roles
Strong communication skills
Comfort working in fast-paced, remote team environments
Proficiency with tools such as Excel/Sheets, Slack, and CRM/ticketing systems
An action-oriented mindset with the ability to work independently

Nice To Haves

Familiarity with shipping and fulfillment processes a plus

Responsibilities

Managing day-to-day order operations, including placing, monitoring production, and tracking print orders with suppliers
Monitoring and managing the Order Management queue to maintain smooth workflow
Communicating with vendors and internal teams to address any questions or delays that arise mid-order
Solving post-order issues in a quick, cost effective, and customer-centric manner
Staying informed of industry best practices

Benefits

Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
Family-Friendly Benefits: Up to 12 weeks of fully paid parental leave for birthing parents and 6 weeks for non-birthing parents, plus adoption assistance and family-building benefits.
Financial Wellness: Plan for the future with a 401(k) retirement plan with company matching, complimentary life & AD&D insurance coverage, and access to financial planning resources.
Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

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