Operations Associate

Verse Medical•New York City, NY

3d•$60,000•Hybrid

About The Position

Our Mission: Hospital-Quality Care, Everywhere. The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us! Our Values: The Principles That Guide Us Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day. We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress. We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection. We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run. We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare. Your Impact: How You'll Help Us Heal a Broken System This isn't just a job; it's a chance to build something that matters. As an Operations Associate, you'll be shaping the future of at-home care. You'll be a key part of the team, coordinating with patients, healthcare partners, and internal teams to deliver top-quality in-home care. What You'll Achieve: A Glimpse into Your Contributions Within your first year, you will have the opportunity to: Work with clinics, supply partners, insurance companies and patients to ensure delivery of care Troubleshoot issues that come up within the delivery of care Learn the complexities of the healthcare industry and how the different pieces fit together in our business Collaborate cross-functionally with Verse Medical’s internal operations, customer service, and customer success teams to coordinate responses to high-urgency issues

Requirements

High level of organization
High attention to detail
Excellent written and verbal communication skills
An ability to learn quickly
Prior experience in customer support or a client-facing role
Familiarity with call center software and tools
Experience using CRM or Helpdesk systems to track and resolve customer inquiries
Strong problem-solving skills with a focus on providing excellent customer service
Ability to handle incoming messages and calls efficiently while maintaining a positive customer experience

Responsibilities

Work with clinics, supply partners, insurance companies and patients to ensure delivery of care
Troubleshoot issues that come up within the delivery of care
Learn the complexities of the healthcare industry and how the different pieces fit together in our business
Collaborate cross-functionally with Verse Medical’s internal operations, customer service, and customer success teams to coordinate responses to high-urgency issues

Benefits

$60,000 base salary + $2,000 target annual bonus
We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
We offer a 401(k) plan to help you save for your future.
You'll have opportunities for rapid career advancement in a company that's at a major inflection point.

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