Operations Associate

MiracleFeet • Chapel Hill, NC

5d • $25 • Hybrid

About The Position

MiracleFeet is seeking a strategic and mission-driven Operations Associate to help power the internal infrastructure behind our global impact. This role is perfect for someone who loves supporting others, bringing clarity to complexity, and solving detailed problems before they slow a team down. If you’re tech-savvy, highly organized, and energized by variety, you’ll thrive here.
As Operations Associate, you’ll play a central role in strengthening the systems and processes that enable our mission. You’ll provide essential administrative and information technology (IT) support, ensuring our diverse international team has the tools, resources, and workflows they need to focus on improving children’s lives. Reporting to the Senior Operations Manager and working closely with the Director of Finance and Operations, this full-time, non-exempt position is based in MiracleFeet’s Chapel Hill, NC office (with largely remote work) and offers an exciting opportunity to contribute meaningfully to a globally connected, purpose-driven team.

Requirements

• Bachelor’s degree highly preferred
• Proficiency in Microsoft 365
• At least 3 years’ relevant experience (operations, administrative support, IT support), ideally in a nonprofit setting
• IT literacy, ideally in system administration, and ability to provide basic troubleshooting
• Able to work well in a team environment, handle multiple assignments, and meet deadlines
• Able to represent the organization in a professional and welcoming manner
• Self-starter and strong initiative; proactive and resourceful in finding solutions to problems
• Located within commutable distance to Chapel Hill office and willingness to go to office at least 2 times per week for routine tasks, including over the holidays in December
• Analytical ability to find solutions to various administrative problems
• Strong attention to detail and ability to follow through independently
• Ability to plan, prioritize, and organize a varied workload and respond to unanticipated requests
• Strong written and oral communications skills
• Strong organizational and time management skills
• Knowledge of general office procedures including knowledge of use and operation of standard office equipment
• Sound judgment and ability to handle confidential information with discretion
• Systems thinker with keen interest in process improvement

Nice To Haves

• Knowledge of the following software applications, or ability to learn quickly: Monday.com, Microsoft 365 including Copilot, BambooHR, DropBox Sign

Responsibilities

• Open and sort all mail in Chapel Hill, NC office at least 2 times per week; log check donations into check log
• Manage office copier (order toner, submit monthly meter readings) and other office equipment, in coordination with the Senior Executive Assistant
• Serve as primary coverage for office telephone system
• Assist with the distribution of the MiracleFeet foot abduction brace by drawing up shipment paperwork, coordinating with shipping contacts, and collecting inventory reports
• Serve as primary contact with shipping vendors such as FedEx and DHL; execute shipments to/from the office, including braces, laptops, and other items as needed
• Support the Senior Operations Manager with internal tracking of vendor contracts, insurance renewals, organizational policies, and state charitable registrations by coordinating follow-up, managing files, and supporting key knowledge management records
• Serve as point person for MiracleFeet’s SharePoint site and other methods of cross-team document management, including monitoring retention, sharing, and disposal of relevant documents and supporting training in Office365.
• Onboard all new hires in IT systems and policies, and maintain MiracleFeet’s IT policies, updating as needed with best practices.
• Serve as first point of contact for staff regarding basic IT questions, and liaise with external IT vendor for complex issues, following up to ensure timely resolutions.
• Serve as the “resident expert” for the Microsoft 365 Suite and other applications like Monday.com, Zoom, DropBox Sign, BambooHR, and AI trends including managing user accounts and groups, training staff, and assisting with troubleshooting as needed.
• Train staff on ways to self-troubleshoot and provide staff training materials, including “how to” documentation and instructions.
• Manage the “MiracleFleet,” our inventory of laptops, power back-ups, and other IT assets, including procuring and configuring staff computers, evaluating replacements and shipping new machines to staff worldwide.
• Stay abreast of IT best practices and provide recommendations for improved systems, procedures or policies relevant for MiracleFeet.
• Oversee cybersecurity for the organization by training staff at least annually, managing VPN access, and conducting regular phishing tests, providing follow-up training as needed.
• Manage the Director of Finance and Operations’ calendar and coordinate meetings and schedules, helping ensure that her time is allocated to the highest priorities.
• Facilitate preparation and follow up for meetings and appointments, including compiling documents and materials, pulling reports, etc.
• Assist with special projects by conducting research, collecting and analyzing data, drafting reports, and preparing analyses in Excel and summary PowerPoint presentations.
• Support with travel preparations and other projects as needed for the Admin Team.

Benefits

• We offer a benefits package that includes 90% coverage of medical insurance for the employee, with the option to add family members and dental and vision at employee’s expense.
• Additional benefits include a 401k with 4% match, three weeks paid time off per year, and short-term and long-term disability and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level