Operations Associate - Supply Chain Management - Customer Support

Mayo Clinic • Rochester, MN

8h

About The Position

The Operations Associate plays a key role in supporting Supply Chain Management
(SCM) by facilitating critical interactions with suppliers and internal
stakeholders. This includes resolving issues related to product pricing,
returns, order expediting, and invoice/receipt discrepancies.

This role supports all core SCM functions and handles a high volume of inbound
communications —via phone, tickets, and email— from internal Mayo Clinic staff
at all levels, as well as external Suppliers. A strong commitment to customer
service principles is essential, ensuring timely, courteous, and effective
responses.

The Operations Associate serves as a point of contact to triage SCM-related
inquiries and issues, coordinating with the appropriate personnel to ensure
resolution. In addition, the role participates in various work groups and
contributes to projects as assigned.

This position serves as the primary point of contact for internal customers,
patients, and external suppliers, providing exceptional customer service through
various communication channels including phone, email, and internal systems.
This role is essential in triaging inquiries, resolving complaints, and ensuring
efficient communication between stakeholders and the Supply Chain Management
(SCM) department.

The Operations Associate provides accurate and timely information related to
procurement, invoices, payments, order statuses, and policy clarifications. The
position requires collaboration with internal teams and external partners to
ensure seamless experience and prompt resolution of issues.  Individuals should
have a strong attention to detail and the ability to appropriately understand
and apply policy to their work.  Attention to detail, strong organizational
skills, and flexibility in a rapidly changing environment will make individuals
successful in this role.

Additional job-related duties may be assigned by leadership as needed.

During the selection process, you may participate in an OnDemand (pre-recorded)
interview that you can complete at your convenience. During the OnDemand
interview, a question will appear on your screen, and you will have time to
consider each question before responding. You will have the opportunity to
re-record your answer to each question. Mayo Clinic will only see the final
recording. The completed interview will be reviewed by a Mayo Clinic staff
member and you will be notified of next steps.

This vacancy is not eligible for sponsorship. We will not sponsor or transfer
visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM
OPT extension program.

Requirements

• Strong commitment to customer service principles
• Attention to detail
• Strong organizational skills
• Flexibility in a rapidly changing environment

Responsibilities

• Facilitating critical interactions with suppliers and internal stakeholders.
• Resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies.
• Handling a high volume of inbound communications —via phone, tickets, and email— from internal Mayo Clinic staff at all levels, as well as external Suppliers.
• Serving as a point of contact to triage SCM-related inquiries and issues, coordinating with the appropriate personnel to ensure resolution.
• Participating in various work groups and contributes to projects as assigned.
• Serving as the primary point of contact for internal customers, patients, and external suppliers, providing exceptional customer service through various communication channels including phone, email, and internal systems.
• Triaging inquiries, resolving complaints, and ensuring efficient communication between stakeholders and the Supply Chain Management (SCM) department.
• Providing accurate and timely information related to procurement, invoices, payments, order statuses, and policy clarifications.
• Collaborating with internal teams and external partners to ensure seamless experience and prompt resolution of issues.
• Understanding and applying policy to their work.
• Additional job-related duties may be assigned by leadership as needed.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed