Operations Associate

Universities of Wisconsin•Kenosha, WI

2d•$15

About The Position

The Operations Associate is responsible for the operation of the Parkside Student. Operations Associate will implement and monitor policies, assist customers, and provide services and equipment to those using the facilities. The Operations Associate needs to be self-motivated and reports to the Student Center Operations Manager. Probation period for this position has been determined as month and successful completion of level one of the Production Services Knowledge Survey.

Requirements

Must have a minimum cumulative grade point average of 2.75 and have 6 non-audit credits.
Must be available to work 14-20 hours per week including weeknights, weekends, vacation break periods and some holidays. Weekly shift hours are determined on a semester basis.
Must be available to work at least two semesters based upon the complexity of the position and training required.
Additional opportunities may be offered for full-time employment during Winterim-term, Spring Break and summer months on a limited basis. Hours for these periods and positions are assigned by the Assistant Director for Operations.
Basic computer knowledge and skills.
Must have excellent customer service skills.
Possess excellent leadership and problem-solving skills and be able to determine priorities.
Adhere to Student Employee Handbook and uniform dress policy.
Flexible hours and willingness to help with timely deadlines.
Operational knowledge of telephone, copier, and audio-visual and technical equipment preferred.
Must be able to lift 50 pounds.
Performance reviews are conducted with the supervisor at least once per semester.
Self-management is a must and self evaluations are continuous.
Must be enrolled in courses at UW Parkside
Attend required training and weekly staff meetings
Demonstrate initiative and strong work ethic related to guest and staff expectations.
Develop confidence and support initiatives for a successful work experience.
Maintain a reputation of professionalism through appearance, demeanor, and performance.

Responsibilities

Building Management and Event Services:
Read the reservations schedule and execute setup and technical needs.
Provide complete set-ups, teardowns, custodial and facility maintenance, and audio/visual services as necessary to provide successful meetings and events.
Secure and lock or unlock all Parkside Student Center facilities.
Confront, manage, and report problems to the staff member following the Student Center and/or Facilities Management emergency call list.
Accept responsibility for overall management when professional staff are not present and make appropriate decisions.
Have knowledge of guest use in the building through communication with guests and hourly rounds.
Maintain cleanliness of facility.
Understand and use master schedule to ensure events and employees are in place for customers.
Customer Service
Be the contact person for each group using the facility before the start of their scheduled meeting or event.
Set up the directional and welcome signage for the next round of events and meetings.
Communicate effectively with customers and determine their needs and offer the best possible solution.
Complete a shift report to communicate event and facility status.
Supervise the building use to ensure successful events and meetings.
Provide for the order, security and safety of the building and its occupants in the absence of or in addition to permanent staff.
Enforce and promote the Student Center’s reservation, promotion and building use polices and protocols.
Provide resources and customer service to a variety of customers including but not limited to students, faculty, staff and external guests.