Operations Associate

Cocoon

2d•$75,000

About The Position

We’re bringing much needed simplicity to the complex world of employee leave. Today, the process is baffling: going on leave (be it parental, medical, bereavement, or for any other reason) means talking to reps and wading through a mountain of government and insurance claims just to get your time off and income in moments when you're the most stressed and busy. We talked to hundreds of employees and employers who had nightmare stories to tell, and wondered to ourselves why nobody had solved this yet. Our mission is to empower every working person to take care of the important things in life when it matters most — removing all of the friction that exists today for both employees and employers — and be the #1 advocate for folks going through the process. It's a really exciting space, and we're moving incredibly fast on both product and user momentum. Excited about taking the most frustrating processes companies and employees face and making it surprisingly delightful? We'd love to work with you. We are seeking a dynamic and adaptable Operations Associate to join our team and play a critical role in streamlining processes and building scalable runbooks in our fast-paced startup environment. The ideal candidate will possess strong problem-solving skills, attention to detail, and excellent communication (written and verbal) abilities. As an Operations Associate, you will collaborate with cross-functional teams to optimize processes, execute on defined projects, and ensure operational efficiency and alignment with company objectives.

Requirements

Experience in High-Growth Startups, payroll startup or experience with HRIS systems is a plus
Familiar with queue-based workflows
Growth mindset: see something, say something
Bias to action: we want Cocoons to see a process and say: this can be better!
You have experience with leave of absence in a multistate capacity
Empathy for the leave experience and intricacies of the steps involved
Proficiency in data analysis tools such as Metabase, Gsheets/Excel, Hubspot

Responsibilities

Ability to adapt to changing processes quickly and thrive in ambiguity
Capability to identify gaps in processes or breakdowns in cross-functional collaboration
Operates with the highest attention to detail and efficiency
Clear and effective written and verbal communication with cross-functional teams and leadership team
Collaborate with senior team members and cross functional teams to execute on analyzed data to derive insights and inform decision-making
Efficiently manage projects and tasks to support operational objectives
Familiarity with relevant operations management tools and platforms
Continuous Optimization and Improvement Initiatives
Efficiency and Innovation
Positive Customer Experiences
Contribution to Company Growth