Operations Associate-Document Control

Stifel•Saint Louis, MO

About The Position

The Operations Associate-Document Control is responsible for assisting branches in reviewing various documents of all account types across the firm. This position requires the ability to understand processes and procedures regarding these account structures and document requirements with a high level of detail. This position will also require collaboration among team members, branch office personnel, and other areas at the firm to provide high-level customer service.

Requirements

Strong organizational and communication skills with the ability to follow up on open tasks.
Ability to multitask, prioritize and manage time effectively.
Basic knowledge of account types and account structures along with documentation needed beneficial.
High-level customer service skills.
Ability to learn Stifel's applications, industry rules/regulations, and Stifel policies that pertain to the department and Stifel's branches.
Working knowledge of financial services applications, systems, terminology, and procedures.
Minimum Required: High School degree or equivalent.
Minimum Required: 0-2 years of professional business-related experience.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Preferred: Bachelor's degree or equivalent career experience.
Thomson One and BETA knowledge is beneficial.

Responsibilities

Works within established firm guidelines regarding reviewing and approving documents for various account types.
Identifies account types and account structures to know what documentation is needed.
Identifies potential problems or issues and escalates to department leadership if necessary.
Works with Branch Support and New Recruits to review account documentation needed to open and/or update accounts.
Opens accounts using internal systems and processes, ensuring proper coding.
Completes various reports to ensure account coding, documents, and other account features are accurate.
Work collaboratively within a team and with other department areas to perform assigned tasks.
Provides the highest quality of customer service through written and verbal communication.
Other department duties may be assigned, including hotline phone calls, department emails, document coding, and other account updates or projects.