Operations Associate - Clinical

Mochi Health • San Francisco, CA

1d • $100,000 - $130,000 • Onsite

About The Position

We're looking for independently driven and detail-oriented individuals to join our team in Clinical Operations. In this role, you’ll be at the heart of our clinical workflows, ensuring seamless care coordination, optimizing processes, and driving data-backed improvements. You’ll work closely with our Clinical, Product, Care, and Data teams to enhance provider support and improve patient outcomes.

Requirements

• 0 - 2 years of experience
• Bachelor's Degree in STEM or related field
• Comfortable working full-time, in-office in our downtown San Francisco office.
• Exceptional written and verbal communication skills—know how, when, and what to communicate with confidence and clarity
• Experience working across teams and building relationships with both internal and external stakeholders
• Analytical and detail-oriented, with a proactive approach to solving problems.
• A strong communicator who thrives in a fast-paced, collaborative environment.

Responsibilities

• Optimize clinical workflows by identifying inefficiencies, implementing solutions, and continuously improving care coordination.
• Analyze performance data using SQL and other tools to track provider KPIs, surface key insights, and drive data-informed decisions.
• Collaborate cross-functionally with Clinical, Product, Care, and Data teams to develop strategies that enhance patient and provider experiences.
• Act as a key liaison for providers, ensuring their concerns are addressed, feedback is gathered, and workflows are streamlined.
• Support innovation in care delivery, researching best practices and industry trends to help shape Mochi’s clinical roadmap.
• Manage and update provider content, including communication, training resources, and workflows
• Foster a team-first mindset: humility, collaboration, and partnership are key

Benefits

• ALL MEALS CATERED – five days a week, breakfast, lunch and dinner professionally catered. On-site Barista with unlimited espresso and matcha
• Transport’s on us – Transportation benefits to make commuting painless
• Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long-term success, stability, and the well-being of our team and customers—all without the constraints of VC funding.
• High-Impact Work – Be part of shaping the future of digital healthcare during an exciting period of growth and innovation.
• World-Class Team – Join a team of ex-Tesla, Citadel, SpaceX, Harvard, Princeton, Yale, Dartmouth, IIT across engineering, product, clinical, operations, and beyond—each bringing excellence and empathy to the table.
• All the standard bits –401(k) match, unlimited PTO, fully covered life insurance, super primo medical dental and vision for our injury prone team.
• Competitive Compensation – We offer a top-of-market salary and a generous equity package—because you deserve to share in the upside you help create.
• Prime Location – Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level