Operations Associate - Clinical

Mochi Health • San Francisco, CA

1d • $100,000 - $130,000 • Onsite

About The Position

We're looking for independently driven and detail-oriented individuals to join our team in Clinical Operations. In this role, you’ll be at the heart of our clinical workflows, ensuring seamless care coordination, optimizing processes, and driving data-backed improvements. You’ll work closely with our Clinical, Product, Care, and Data teams to enhance provider support and improve patient outcomes.

Requirements

• 0 - 2 years of experience
• Bachelor's Degree in STEM or related field
• Comfortable working full-time, in-office in our downtown San Francisco office.
• Exceptional written and verbal communication skills—know how, when, and what to communicate with confidence and clarity
• Experience working across teams and building relationships with both internal and external stakeholders
• Analytical and detail-oriented, with a proactive approach to solving problems.
• A strong communicator who thrives in a fast-paced, collaborative environment.

Responsibilities

• Optimize clinical workflows by identifying inefficiencies, implementing solutions, and continuously improving care coordination.
• Analyze performance data using SQL and other tools to track provider KPIs, surface key insights, and drive data-informed decisions.
• Collaborate cross-functionally with Clinical, Product, Care, and Data teams to develop strategies that enhance patient and provider experiences.
• Act as a key liaison for providers, ensuring their concerns are addressed, feedback is gathered, and workflows are streamlined.
• Support innovation in care delivery, researching best practices and industry trends to help shape Mochi’s clinical roadmap.
• Manage and update provider content, including communication, training resources, and workflows
• Foster a team-first mindset: humility, collaboration, and partnership are key

Benefits

• ALL MEALS CATERED – five days a week, breakfast, lunch and dinner professionally catered. On-site Barista with unlimited espresso and matcha
• Transport’s on us – Transportation benefits to make commuting painless
• Profitable & Explosive Growth
• High-Impact Work
• World-Class Team
• 401(k) match, unlimited PTO, fully covered life insurance, super primo medical dental and vision for our injury prone team.
• Competitive Compensation
• Prime Location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level