Operations Associate – AR Follow-Up Delivery and Outcomes

athenahealth • Belfast, ME

9d

About The Position

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: This role leverages athena’s data and analytics to evaluate and optimize A/R Follow Up performance, identify trends in inflow, outflow, cycle time, and A/R outcomes, and translate insights into actionable recommendations. Reporting to the AR Follow-Up Delivery and Outcomes Manager, the role will partner with internal and external stakeholders to define success metrics, diagnose root causes, and lead continuous-improvement initiatives aligned to organizational goals. The individual communicates clear, data-driven insights to senior leaders, supports dashboard and analytics usage, identifies opportunities to leverage AI for efficiency and automation, and contributes to the ongoing improvement of analytics processes through collaboration, mentorship, and ad hoc analysis. This individual must be team oriented and embody athena's core values and behaviors. About the Team: The AR Follow‑Up Delivery and Outcomes team is responsible for ensuring timely and efficient AR Resolution through workflow maintenance, delivery support, work enablement, and outcome optimization.

Requirements

• 2–4 years of experience in healthcare revenue‑cycle operations with a demonstrated ability to drive measurable improvements
• Advanced proficiency in Tableau, Sigma, Excel, and PowerPoint; working knowledge of SQL preferred.
• Familiarity with Agile frameworks and supporting tools (Jira, Confluence, Smartsheet, SharePoint).
• Strong project‑management capabilities, including the ability to manage competing priorities, meet deadlines, and communicate risks proactively.
• Demonstrated ability to influence diverse, geographically distributed teams through structured, data‑driven communication and constructive challenge.

Responsibilities

• Conduct proactive review of data assets and dashboards to identify emerging trends in cycle rates, inflow, outflow, days in A/R, and A/R in billed status and other performance drivers to surface opportunities and timely action through stakeholder engagement.
• Analyze performance trends, determine root causes, and develop structured, data‑driven action plans to strengthen KPI outcomes; measure and refine interventions based on results.
• Lead continuous‑improvement initiatives from scoping through execution and retrospective evaluation, ensuring alignment with departmental and organizational objectives.
• Deliver clear, concise, and data‑supported insights and updates to senior leadership and cross‑functional partners.
• Collaborate with stakeholders to define research questions, hypotheses, and success metrics aligned with organizational goals.
• Translate complex data and research findings into clear, concise reports and presentations for diverse audiences, including leadership teams.
• Facilitate data-driven conversations and support leaders in interpreting analytics to inform strategy and action.
• Identify opportunities to leverage AI technologies to automate analytics processes and improve efficiency; develop and write effective AI prompts; and exercise sound judgment on appropriate and ethical use of AI tools in the workplace.
• Support the development and maintenance of analytics dashboards and reporting tools.
• Contribute to continuous improvement of analytics processes and methodologies.
• Participate in cross-functional projects to integrate people analytics with broader business analytics efforts.
• Assist in training and mentoring colleagues on analytics best practices and tools.
• Stay current with industry trends and emerging analytics technologies to inform team capabilities.
• Provide ad hoc analysis and support for special projects as needed.

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed