Operations Assistant

Brilliant Earth•Secaucus, NJ

1d•Onsite

About The Position

Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day to day operations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Requirements

A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your targets.
It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key. You have a way with words. Whether you’re interacting with a vendor or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
A Mind for Multi-Tasking. You’re an expert at managing multiple tasks simultaneously in a fast-paced environment.

Nice To Haves

Experience in data entry or administrative fields preferred
Experience in a fast-paced, high-volume work environment
A passion for socially and environmentally responsible organizations and products

Responsibilities

Receive product and enter product details into our internal system
Perform quality assurance checks on incoming and outgoing product
Review orders to ensure they are ready to ship to customers
Support customer care team via phone and email with any product-related escalations
Complete a high volume of data entry within a specified time frame, ensuring accuracy
Meet goals and targets as assigned by leadership
Collaborate with internal teams in a fast-paced, high volume work environment with a high attention to detail

Benefits

Excellent training program and endless opportunities for career growth!
Competitive compensation and a robust benefits package
Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year.
Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
Disability and Life insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.