Camp America - Operations Assistant
About The Position
Camp America is seeking two to three Operations Assistants to join our seasonal operations team from February through August. This hybrid, temporary role supports the logistics of international staff travel and arrival, working closely with internal teams, camp directors, and participants to ensure a smooth and safe experience throughout the summer. The Operations Assistant plays a key role during peak travel and arrival periods and provides ongoing operational and participant support. We are looking for individuals who are passionate about summer camp, cultural exchange, and delivering excellent customer service in a fast-paced, seasonal environment.
Requirements
- Proficiency in Microsoft Office (especially Word and Excel) and ability to learn internal CRM or database systems
- Strong written and verbal communication skills, with the ability to interact professionally and empathetically with diverse audiences
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously
- Ability to remain calm, focused, and solution-oriented in high-pressure situations
- Availability to work several weekend days in June and July
- Authorization to work in the U.S. and willingness to comply with required employment verification procedures
Nice To Haves
- Experience with international education, cultural exchange programs, summer camps, or participant-facing customer service
- Familiarity with travel coordination, visa processes, or group logistics
- Experience using CRM systems, databases, or data-entry tools
- Multilingual skills or demonstrated cultural awareness and sensitivity
- Ability to work both independently and collaboratively in a fast-paced, seasonal team environment
Responsibilities
- Research, maintain, and update travel-to-camp instructions
- Communicate daily with camp directors and international counselors regarding arrival plans
- Review flight itineraries and coordinate changes as needed
- Serve as a first point of contact via email, phone, and WhatsApp for participant inquiries related to travel, visas, arrival procedures, and camp placement
- Respond promptly and professionally, particularly during high-stress situations such as flight delays or arrival-day issues
- Collect and track compliance documentation, including business licenses and camp profile information
- Monitor international participants during their time at camp to ensure government compliance
- Maintain accurate data and records within internal systems
- Assist with additional operational tasks as needed to support the smooth delivery of the Camp America program
- Provide occasional weekend support during peak arrival and travel periods
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
