Camp Operations Coordinator

PedalHeads Bike Camps USA Inc•Portland, OR

About The Position

The Camp Operations Coordinator will assist the City Manager/ Regional Manager with various responsibilities. This is an important role that includes recruiting candidates, evaluating resumes, scheduling, and conducting group and/or individual interviews, managing the hiring paperwork and assisting in the onboarding processes. In addition, the Camp Operations Coordinator will be visiting and supporting numerous camp locations during the summer months and ensuring all our equipment and camp supplies are prepared and delivered to the locations on time. This role is a seasonal position from May till September. In the months that your region is operating camp, the work schedule could transition into a Sunday-Thursday work schedule from a Monday-Friday work schedule.

Requirements

A minimum of 2yearsofsupervisory experience managing summer camps and/or teams of leaders/instructors
Hands on experience with children’s programs/summer camps or in coaching, teaching, instructing children ages 3 to 8 years old
Must be competent with Microsoft Office applications (Excel, Word, Outlook)
Must have a valid driver’s license and be able to travel to areas of responsibility
Knowledge and understanding of the city and communities
Valid First Aid Certificate
Must pass a background check upon hire

Nice To Haves

Degree in Education, Sports Management or related field or equivalent education and experience
Supervisory and/or hiring experience, especially with ages 15-25

Responsibilities

Consult with the City Manager/ Regional Manager to determine staff requirements and hiring objectives
Prepare and post job descriptions on various web-based job boards
Use a variety of recruiting methods to recruit Bike Camp Instructors and Junior Volunteers
Attend job fairs and career events, collaborate with local community groups and schools to find our future Pedalheads Instructors and volunteers
Screen applicants and conduct regular interviews (Group, Individual & Zoom) through our Applicant Tracking System
Act as a point of contact and build strong relation ships with candidates during the selection process and assist candidates with hiring process inquiries
Use tools provided to assess candidate’s skills and ability to do the job
Ensure staff are onboarded quickly and correctly by preparing and managing required onboarding documents, staff lists, and training dates
Establish positive and influential relationships with Camp Leaders, Instructors, and Volunteers
Provide camp staff with feedback regarding their engagement with campers and guardians; their execution of teaching principles and their execution of lesson plans
Ensure that camp procedures, policies and safety standards are being followed and upheld to Pedalheads standards
Help foster a positive environment for camp staff, children and parents/guardians
Be actively involved in delivering quality experiences to all campers (lead games/activities)
Organize and maintain camp equipment and assist with the delivery of equipment to sites and storage
Ensure camps are set-up to Pedalheads standards (equipment, signage, etc.)
Be on-site at one or more of your assigned camps daily during camp season
Visit underperforming sites regularly and work with Camp Leaders to promote performance improvements
Work with Camp Managers during the summer with staff scheduling issues, helping to source instructors when additional staff are required
Fill in for Camp Managers during absences when needed
Build and maintain positive relationships with site hosts and deal with issues or concerns raised by hosts in an effective and timely manner
Always be willing to go the extra mile to engage with customers and provide an excel customer experience
Proactively interact with parents/ guardians and children on-site and communicate with parents/guardians regarding their camper’s well-being and experience at camp
Respond to customer concerns in a timely and professional manner, always aiming to provide solutions that ensure resolution
Mentor and encourage camp staff to engage and communicate with parents/guardians regularly