Operations Assistant

The Fedcap Group•New York, NY

10h•$24 - $26

About The Position

Fedcap NYC provides programs and services that change the lives of marginalized people facing barriers to economic and social well-being. Our Transition Planning & Transportation program (TPT) provides comprehensive, culturally competent services to individuals detained in city jails and supports their successful reentry into the community. As Operations Assistant, you will be a core member of the Fedcap TPT team, responsible for providing administrative support services for staff and participants of Jail-Based services.

Requirements

High School diploma or equivalent required; an associate degree or equivalent experience preferred.
Bring a minimum of 1 year of experience in administrative support.
Comfortable working with Microsoft Office and data systems.

Nice To Haves

Lived experience of incarceration or justice involvement strongly preferred.
Experience working with justice-impacted individuals, public assistance recipients, and those affected by poverty.

Responsibilities

Provide participant reception services, greet participants, and answer and direct phone calls from the hotline.
Ensures Workshop Facilitators have the supplies necessary for the workshop space
Print reports and review for errors and inconsistencies
Tracks invoices for the program
Tracks reports for DOC and FedcapCARES
Tracks participant signatures for events and disbursements
Enter participant demographic data and action codes and scan documents into databases.
Provides reports supporting the billing and reconciliation process
Collaborates with management on the collection of accurate and efficient performance data
Track and upload daily PICs custody and discharge reports in FedcapCARES
Tracks attendance in workshops and transition planning sessions in FedcapCARES
Participate in weekly team supervision and monthly partnership meetings to discuss progress, performance, and participant needs.
Collaborate with Transition Managers, Workshop Facilitators, and community partners to ensure seamless coordination for 80% of active cases.
Contribute to monthly data reporting and quality assurance reviews, identify areas for improvement, and ensure a ≤10% error rate in documentation.
Scan all transition plans and supporting documentation into FedcapCARES within 48 hours of service delivery.
Ensure all data entry, reports, and case notes comply with DOC and Fedcap confidentiality and compliance
Maintain DOC clearance and comply with all facility and Fedcap policies regarding safety, conduct, and confidentiality.
Complete 100% of required DOC and Fedcap trainings annually and maintain compliance certifications.
Demonstrate punctuality and professional conduct in ≥ 90% of scheduled shifts.
Represent Fedcap with professionalism, cultural sensitivity, and a commitment to equity and inclusion.