Operations Assistant

Arhaus Recruiting • Princeton, NJ

15h • Onsite

About The Position

Arhaus was founded in 1986 with the vision that furniture and décor should be sustainably sourced, lovingly made, and built to last. The company partners with artisans globally to create heirloom-quality pieces. The Operations Assistant supports Interior Designers (ID's) and shares ownership of all business aspects at the store level. This role involves partnering with Studio staff to drive sales, exceed business objectives, and ensure an exceptional guest experience. The Operations Assistant is committed to operational excellence, coordinates with other Operations Assistants and ID's to maintain operational standards, and represents the Arhaus brand enthusiastically. They utilize the company's selling model to generate sales and conduct business according to all company standards, policies, and procedures. This position is open in Princeton.

Responsibilities

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Assists customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising and inventory control
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews
• Client in-home design scheduling

Benefits

• Exceptional advancement opportunities
• Competitive earnings, incentive opportunities, and generous employee discount
• Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
• Flex spending plan
• 401K retirement program and 529 college savings plan
• Paid vacations and holidays (Full-time employees only)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees