Operations Assistant, Property Management
About The Position
The Operations Assistant – Property Management plays a vital role in the financial and operational health of Community Access's multifamily housing portfolio. This position is primarily responsible for overseeing all aspects of the rent administration process, including accurate billing, timely collection, diligent management of delinquencies, and assisting in the coordination of related legal proceedings. The Rent Administrator will also engage in supportive tenant relations, maintain precise financial records related to rent, and ensure all rent-related activities comply with relevant regulations. Performance in this role will be measured by key indicators related to rent collection efficiency, accuracy, compliance, and tenant account management. This role requires a meticulous, organized, and compassionate individual dedicated to supporting our tenants while upholding the organization's financial stability and mission.
Requirements
- Commitment to the mission of Community Access and experience working with individuals with mental health concerns is a plus.
- Education: Associate’s degree in Accounting, Finance, Finance, Business Administration, Real Estate, or a related field preferred or a minimum of 2-3 years of direct experience in rent administration or accounts receivable, preferably in a multifamily affordable housing setting in New York City.
- Demonstrable experience with rent collection, delinquency management, and knowledge of NYC landlord-tenant legal processes for non-payment.
- Experience working with various housing subsidy programs (e.g., Section 8, HRA, FHEPS) is highly desirable.
- Proficiency with property management software is essential, with strong preference for Yardi.
- Thorough understanding of NYC rent stabilization, DHCR regulations, fair housing laws, and other relevant housing compliance requirements.
- Strong mathematical aptitude and attention to detail for accurate rent calculations and financial record-keeping.
- Excellent organizational and time-management skills, with the ability to manage multiple tasks and deadlines effectively.
- Strong communication and interpersonal skills, with the ability to interact compassionately and effectively with tenants from diverse backgrounds, including those facing financial challenges.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to handle sensitive information with confidentiality and discretion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
