Operations Assistant Home Care

5600 Wellstar Home Health, LLC

17h•Onsite

About The Position

At Wellstar, the mission is to enhance the health and well-being of every person served. The Operations Assistant is a key position supporting the operations of the Home Health clinical teams. This role's responsibilities are varied and include processing payroll for field and office staff, handling department-specific accounts payable, managing patient start of care paperwork, answering incoming calls from patients, physicians, and referral sources, creating patient-specific documents, registering, following up on, and tracking patient labs, ordering patient supplies, ensuring accurate patient census, initiating and updating daily, weekly, and monthly on-call rotations, tracking PTO requests, reconciling visits to order profiles, and processing hospital communicators and team phone calls. This position supports teams providing service within a six-county area, managing a growing patient census of approximately 450+ patients and 120 staff.

Requirements

High School Diploma General or GED General
Minimum 2 years administrative or operational assistance experience
All certifications are required upon hire unless otherwise stated
Effective communication
professional
multitasking
dependable
problem-solving
organization
Microsoft Office Suite

Nice To Haves

administrative or operational assistance experience preferably in a healthcare or homecare setting

Responsibilities

Accurately process weekly time, into payroll system
Order and pull patient care supplies, as needed
Fax/mail discharge instructions and medication list to patients, as directed
Maintain and track calendars for on-call, PTO rotation, holiday coverage, communicate with team members
Order office-based supplies, as needed
Create Admission packets
Timely and accurate registration of patient labs
Follow and tracking of patient lab results
Assist patient care staff, with needs, to enable world-class service
Monitor ROC process, to ensure timely resumption of care is established
Answer incoming calls, timely & routing appropriately
Monitor and produce accurate patient census
Accurate and timely processing of accounts payable
Produce daily and weekly status update reports
Tracking of patient start of care paperwork, to comply with CMS regulations
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct