Operations Assistant Home Care

Wellstar Health System

1d•Onsite

About The Position

The Operations Assistant is a key position in the operations of the Home Health clinical teams at Wellstar. This role involves varied responsibilities including processing payroll for field staff and office personnel, handling department-specific accounts payable, managing patient start of care paperwork, and answering incoming calls from patients, physicians, and referral sources. The assistant is also responsible for creating patient-specific documents, patient lab registration, follow-up and tracking, ordering patient supplies, ensuring accuracy of patient census, initiating and updating daily, weekly, monthly on-call rotation, tracking PTO requests, reconciling visits to order profiles, and processing hospital communicators. This position supports teams providing service within a six-county area, managing a growing patient census of approximately 450+ patients and 120 staff. Wellstar is committed to enhancing the health and well-being of every person they serve, striving for world-class healthcare with compassion, excellence, and honoring every voice.

Requirements

High School Diploma General or GED General
All certifications are required upon hire unless otherwise stated
Minimum 2 years administrative or operational assistance experience, preferably in a healthcare or homecare setting
Effective communication
Professional
Multitasking
Dependable
Problem-solving
Organization
Microsoft Office Suite

Responsibilities

Accurately process weekly time, into payroll system
Order and pull patient care supplies, as needed
Fax/mail discharge instructions and medication list to patients, as directed
Maintain and track calendars for on-call, PTO rotation, holiday coverage, communicate with team members
Order office-based supplies, as needed
Create Admission packets
Timely and accurate registration of patient labs
Follow and tracking of patient lab results
Assist patient care staff, with needs, to enable world-class service
Monitor ROC process, to ensure timely resumption of care is established
Answer incoming calls, timely & routing appropriately
Monitor and produce accurate patient census
Accurate and timely processing of accounts payable
Produce daily and weekly status update reports
Tracking of patient start of care paperwork, to comply with CMS regulations
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.