Operations Assistant Director

Mission Action•San Francisco, CA

2h•$80,000 - $85,000

About The Position

The Operations Assistant Director works as a part of Mission Action’s Administration Team to provide operational support across all areas of the organization. Reporting directly to the Operations Director, the Manager will oversee the day-to-day needs of all Mission Action facilities. This includes multiple buildings located throughout the Mission District that house our staff offices, client programming, shelters, and supportive housing. Key responsibilities involve the management of vendor relationships, inventory systems, supply purchasing, janitorial services, and building maintenance. The Manager will supervise 1-2 staff and will assume the role of the Operations Director as needed.

Requirements

5-7+ years of experience in an operations role, ideally within a non-profit setting.
3 years of experience managing staff.
Basic understanding of first principle thinking.
Basic understanding of “5S” Methodology.
A strong commitment to immigration rights, worker rights, and housing justice, as well as inclusive and multi-cultural programming.
Effective project management skills.
Bilingual (written and oral) in Spanish strongly preferred; English fluency required.
Strong written and oral communication skills; proficiency with computers, systems, and applications required.
Ability to work both independently and as a member of a multi-disciplinary team.
Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
Flexible schedule required; evenings and weekend support needed regularly.

Responsibilities

Manage and oversee the day-to-day maintenance, facilities, janitorial operations.
Act as an Interim Operations Director as needed, performing all duties and responsibilities when the Director is out of office.
On-board, train, supervise, and evaluate new and current operations staff. Provide support with staff recruitment and hiring.
Assist the Operations Director with vendor management, including scheduling work/visits, leading contractors/vendors through site visits, and evaluating contract work quality.
Manage preventative maintenance schedules, including scheduling for external contractors and evaluating schedule effectiveness/modifying schedule.
Oversee inventory management (including cycle counts, audits, etc.) and make purchases for all operations supplies, food, and equipment.
Provide training and technical support to janitorial and facilities staff and maintenance technicians.
Maintain organized records of contracts, work logs, inventory, and purchasing.
Work collaboratively with IT team to address technology needs and issues as they arise.
Maintain policies and procedures related to emergency and safety plans.
Participate in staff training, staff meetings, and staff development activities as requested.
Perform other duties as assigned.