Operations Area Manager
About The Position
As an Operations Area Manager, you will oversee the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically, it leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates. Oversee and optimize the planning, deployment, maintenance, and performance of network infrastructure, directing and developing teams to ensure seamless connectivity, compliance with company and regulatory policies, and the efficient operation and support of a broad range of services.
Requirements
- 3+ years of network-related technical experience, some of which was in a supervisory role.
Responsibilities
- Supervises and manages team of employees, including technicians, installers and filed supervisors.
- Leading regular huddles to discuss and direct assignments.
- Overseeing the flow and distribution of inventory and supplies.
- Project management, including coordination of materials, scheduling and third-party vendors.
- Working with dispatch in apportioning work orders amongst crew.
- Ensuring allocation of work.
- Maintaining technician work schedules.
- Attendance management.
- Maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries.
- Identifying potential issues and missed customer- services opportunities from prior days’ work.
- Providing feedback, training, and coaching to employees; ensuring employees exhibit care and proper handling of hardware.
- Evaluating and appraising employee performance.
- Recommending promotions for high-performing employees and discipline for employees who fail to meet expectations.
- Interviewing, and gauging the skill level of potential hires and transfers.
- Identifying and removing roadblocks.
- Conducting in-field safety and quality inspections.
- Act as single point of contact for virtually all customer escalations.
- Resolve customer complaints.
Benefits
- competitive pay
- comprehensive health benefits
- 401(k) with company match
- supportive work environment where innovation and teamwork thrive
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
51-100 employees
