Operations and Safety Specialist - Trans Services

San Francisco Community Health Center•San Francisco, CA

20d•Onsite

About The Position

Operations & Safety Specialist (Trans Services) About Us: San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) providing culturally competent, high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. You collaborate well in a diverse and cross-functional workplace. Program Summary: We provide supportive trans services that go beyond medical care, including various programs, support groups, and outreach & navigation initiatives that are for, by, and of us. The focus of this case management program, housed within our behavioral health team, is to: 1. Work with unhoused and unstably housed trans people to help them take the necessary steps to access gender-affirming care and 2: provide assessment, referral, and support services to help them access essential medical, behavioral health, housing, and other psychosocial services. Ultimately, this program will support our clients in accessing gender-affirming care while achieving long-term housing and stability. Role Summary: The Operations & Safety Specialist is responsible for implementing and maintaining a safe environment for staff and clients and overseeing day to day internal operations at Trans Thrive, a comprehensive resource and drop-in center for the transgender and gender non-conforming (TGNC) community in San Francisco, offering a wide array of medical, social, and support services. The position will be part of a dynamic team providing these vital services and will collaborate with team members in implementing safety practices and performing day-to-day administrative processes for a seamless delivery of services and operations. The Operations & Safety Specialist duties and responsibilities should be centered around non-violent de-escalation, harm reduction, and trauma-informed restorative justice frameworks. This role requires a dynamic integration of advanced communication skills, knowledge of de-escalation and conflict resolution best practices to achieve safety for the clients and staff. It will model interventions that support healthy interpersonal conflict resolutions. The Operations & Safety Specialist will also be overseeing facility operations, including but not limited to; inventory management (ordering and restocking of supplies and resources) interfacing with vendors, coordinating building repairs and maintenance, and upholding safety and compliance regulations of the facility amenities as well as general tidiness and organization of the facility.

Requirements

High School Diploma, GED, or life experience.
Demonstrated reliability and good interpersonal, organizational and verbal communication skills.
Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings.
Have attended basic life skills trainings.
Be able to provide customer service in an effective, courteous, and friendly manner and meet the needs of diverse clientele.
Up to date with vaccinations, including seasonal COVID-19 and flu.
Be able to stand and be able to lift or move items that are twenty-five lbs. or more.
Proof of TB clearance (issued within the past 12 months or less)

Nice To Haves

Experience with harm reduction, client-centered counseling, and motivational interviewing
Experience working in interdisciplinary teams
Knowledge of legal mandates and ethical issues related to client privacy and confidentiality.

Responsibilities

Demonstrate a profound understanding and knowledge of working with LGBTQ, people experiencing homelessness, communities of color, and people who have experienced multiple traumas.
Demonstrate the ability to communicate with a wide variety of audiences on matters related to the health, wellness, and development needs of the target population.
Maintain a safe and welcoming physical environment through stewardship of tthe entrance, waiting room, and drop in area.
Provide clients with high-quality and responsive care, particularly 1:1 crisis intervention, and support group level violence prevention programming, healing circles, and conflict mediations consistent with the ethos and practices of the agency.
Incorporate anti-oppression frameworks, including harm reduction, trauma-healing care, restorative justice, transformative justice, and sex/body positivity into daily work.
Participate in non-violent and culturally competent de-escalation intervention with clients who have experienced trauma and whose coping mechanisms may involve inflicting harm on others.
Practice assertive, open, and non-violent communication skills to verbally prompt clients and communicate with fellow staff to maintain safety.
Practice healthy boundaries with clients in and outside of the space in accordance with SFCHC policy.
Actively participate in regular SFCHC meetings deemed important for client care.
Communicate and hold supportive boundaries with clients regarding program capacity, clinic, and drop in guidelines.
Provide excellent customer service by greeting patients, offering amenities, and ensuring that the shared spaces (waiting room, bathrooms, hallways, drop in, and case management rooms) are comfortable, clean, and free of hazards.
Administer and coordinate facility operations, including but not limited to; inventory management, vendor interface, building repairs and maintenance, compliance (OSHA, ADA, Recology) and the general tidiness and order of spaces.
Occasionally monitor surveillance video as needed.
Openly communicate with SFCHC managers to solve problems when issues arise throughout the day and during appropriate staff meetings (briefing, huddle, debriefing).
Inspect facilities and report damage or malfunctioning equipment to IT and Operations Manager.
Maintain knowledge on violence prevention, de-escalation, restorative justice through continuing education workshops and training as assigned by supervisor.
Maintain the highest level of client confidentiality and professionalism; follow HIPAA regulations; perform duties according to approved policies and procedures relating to OSHA and Standard Precautions.
Demonstrate commitment to SFCHC core values, mission, and vision.
Perform other duties as assigned.