Operations and Relationship Analyst

Galileo Financial Technologies • San Francisco, NY

1d

About The Position

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo . Operations and Relationship Analyst Reports to: Senior Manager, Partner Development Mission: To serve as the point of contact for third-party partners. Coordinate and execute the operational and compliance tasks within the Supplier Relationship Owner (SRO) framework, providing for strategic oversight and final approvals.

Requirements

• SRO/TPRM Experience: Familiarity with the Supplier Relationship Owner (SRO) or Third-Party Risk Management (TPRM) frameworks.
• System Proficiency: Experience with Coupa , Salesforce , and Gong for tracking spend, interactions, and compliance.
• Project Coordination: Ability to manage multiple "moving parts" across Legal, Finance, and Risk departments.
• Regulatory Knowledge: Understanding of the "Partner" leg of the "Build, Buy, Partner" strategy, specifically for Fintech, Sponsor Banks, and Card Networks

Responsibilities

• End-to-End Supplier Lifecycle Management (Operational Execution)
• Onboarding & Research: Gather all operational data for the partnerships during the research phase and prepare all necessary documentation for Finance, Risk, and InfoSec.
• Supplier Assessments: Coordinate and manage all internal reviews (Cyber, TPG, Privacy, Risk), ensuring suppliers provide the required documentation for approval.
• Contracting Support: Provide administrative support to Legal and Procurement during contract negotiations to ensure commercial and technical requirements are captured.
• Offboarding & Termination: Handle final paperwork, facilitate legal requests for offboarding, and ensure all close-out assessments are submitted to Third-Party Governance (TPM).
• Financial & Performance Operations
• Invoicing & Payments: Conduct initial reviews of all invoices, route questions using streamlined methodologies, and facilitate payments by working with Accounts Payable.
• PO Creation: Process all Purchase Order (PO) requests in systems like Coupa and perform discrepancy analysis or accounting break reviews.
• Ongoing Monitoring: Execute "Ongoing Monitoring Campaigns" by collecting documentation, submitting results to the system of record, and completing required TPG forms.
• Performance Reviews: Manage the administrative side of Tier 1, 2, and 3 performance reviews, including tracking assessment cycles and conducting initial analysis of service level agreements (SLAs).
• Relationship Maintenance & Compliance
• Centralized Liaison: Act as the "middleman" between the Partner Development team and internal programs (Cyber, IT, Privacy, Compliance) to resolve manual bottlenecks.
• Issue Tracking & Escalation: Identify and track risk events or issues, providing the SRO with prepared summaries for final decision-making or escalation.
• Data Integrity: Maintain the "System of Record" for all partnership activities, ensuring Salesforce and Gong data reflects the current compliance status of every partner.

Benefits

• All roles are eligible for competitive benefits.
• More information about our employee benefits can be found in the link below.
• Benefits To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi & Galileo page!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed