Operations and Customer Quality Manager - (M4)

Applied Materials • Austin, TX

22h • $120,000 - $165,000

About The Position

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $120,000.00 - $165,000.00 Location: Austin,TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Overview Lead a team of 8–10 Quality Engineers and Technical Program Managers supporting a global customer base in the semiconductor capital equipment industry. The team is responsible for worldwide installation and startup of complex semiconductor processing equipment and provides account‑level support, including international travel and evening meetings. Drive quality excellence and customer satisfaction.

Requirements

• Strong proficiency in quality problem‑solving tools and related statistical software.
• Advanced PowerPoint and Excel skills; experience with JMP, Tableau, or Power BI preferred.
• Familiarity with Microsoft Copilot and AI tools to improve productivity.
• Able to communicate complex information clearly and effectively.
• Builds trust-based relationships to enhance team productivity.
• Maintains composure under customer scrutiny and internal pressure.
• Minimum 8 years overall experience
• Minimum 4 years semiconductor industry experience
• Minimum 2 years management experience
• 4 year technical degree required

Nice To Haves

• Master's Degree preferred

Responsibilities

• Lead the team in analyzing quality data, identifying trends, and developing effective 8D or other root‑cause corrective actions. Apply insights to prevent future issues.
• Prepare executive‑level and customer‑ready presentations.
• Allocate resources to meet customer and internal commitments; structure the team to effectively support global operations.
• Develop team members through coaching, performance management, and growth plans to meet current and future business needs.
• Collaborate across organizations to share best practices, improve processes, and support common customer requirements.
• Partner with customer account teams to reduce defects and installation costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager