Operations Specialist - SAP Required (HYBRID)

Aston Carter•Santa Monica, CA

9d•$29 - $29•Hybrid

About The Position

We are seeking a highly organized and proactive Operations and Customer Management Specialist. The role involves managing and supporting various operations processes in SAP, coordinating client interactions, and ensuring the seamless integration of operations and customer management tasks. This position is ideal for someone with a strong analytical experience, experience in sales administration, and advanced skills in Excel.

Requirements

Sales administration experience.
Proficiency in SAP ERP.
Advanced Microsoft Office skills, especially Excel.
Experience in managing sales orders and supporting customers with order details.
Strong analytical skills.
Experience in logistics and customer support.
Experience with purchase orders.

Nice To Haves

Minimum of 2 years of experience in customer services, sales administration, or a similar role.
Experience in retail sales within the apparel/fashion industry.
Ability to work autonomously and take initiative.
Good communication skills.
Strong organizational skills.
Flexibility, reliability, and accuracy.

Responsibilities

Manage and support the order-taking process in SAP, including handling returns.
Coordinate with clients on outbound-related issues, tracking, and delivery support.
Allocate products and resources according to defined priorities and strategies.
Coordinate transportation services for shipments via ground, air, and sea.
Execute stock transaction entries in SAP and conduct stock count operations.
Place and prioritize purchase orders, ensuring adherence to purchasing processes.
Track shipments and communicate with carriers to ensure on-time delivery.
Facilitate seamless integration and coordination between internal teams.
Proactively communicate with internal stakeholders and external customers.
Coordinate planning and monitoring of warehouse forecasts and inbound activities.
Align warehouse activities requiring additional effort.
Ensure a smooth payment process in collaboration with the Accounting Department, acting as a key contact for invoice verification and release.
Manage pre-orders and in-season reorders for customers.
Prepare and maintain prices, order sheets, profitability assessments, and tailored presentations for key accounts.
Maintain stock overviews and content on B2A and B2B sales platforms.
Support operations and keep strong alignment with managers on day-to-day tasks, including reporting.
Support the operations of the employee store, coordinating with associates as needed.