Data and Technology - Operations and AI Innovation Intern (Summer 2026)
About The Position
At Cloudflare, we are helping build a better Internet, and our Data & Technology Team is at the heart of that mission. We are looking for a highly organized, tech-savvy Operations and AI Innovation intern who will help modernize our workflows by integrating AI-driven automation into our everyday processes. In this role, you will be a key contributor to our strategic goals by identifying manual bottlenecks and building the technical bridges needed to automate them. As an Operations and AI Innovation Intern on the Data & Technology Team, you will: Process Analysis & Innovation: Audit current manual workflows to identify opportunities for automation. You will map out complex business processes (such as internal privacy and vendor assessments, data subject requests, etc.) and provide recommendations on where AI can drive maximum efficiency. AI Agent Development: Develop and refine AI agents and “Gems” to automate manual tasks. This includes prompt engineering, defining agent personas, and iteratively testing outputs to ensure they meet quality standards. Operational Monitoring & Insights: Define and develop data queries and dashboards to track key performance indicators and analyze operational metrics using tools such as Google Looker Studio or Tableau. Communication Automation: Design and deploy automated triage and response systems for high-volume inbound requests received through emails, ticketing systems, and other shared departmental channels. Knowledge Integration: Help map internal data sources, such as internal Wikis, Sales answer banks, and technical documentation into the automation knowledge base to improve response accuracy. You can check out our internship blogs to learn more about our program and hear directly from our past interns.
Requirements
- Currently pursuing a Bachelor's degree in a technical field.
- Technical Curiosity: Experience using LLM interfaces (such as Gemini) and prompt engineering, paired with a strong interest in the emerging field of AI agents.
- Problem-Solving Mindset: Ability to analyze manual processes and envision an automated solution.
- Communication: Ability to distill complex legal or technical requirements into clear actionable insights.
- Intellectual Curiosity: A natural drive to explore new technologies and a "figure it out" mindset.
- Process Documentation: Ability to draft clear technical specifications and Standard Operating Procedures (SOPs) to ensure automated workflows and reporting systems are sustainable and easy for others to maintain.
- Familiarity with API integrations, Opencode or Windsurf.
- Ability to commit to a minimum 12 week summer internship.
- In office 3-5 days a week in the Washington D.C. office.
Responsibilities
- Audit current manual workflows to identify opportunities for automation
- Map out complex business processes and provide recommendations on where AI can drive maximum efficiency
- Develop and refine AI agents and “Gems” to automate manual tasks
- Prompt engineering
- Define agent personas
- Iteratively test outputs to ensure they meet quality standards
- Define and develop data queries and dashboards to track key performance indicators
- Analyze operational metrics using tools such as Google Looker Studio or Tableau
- Design and deploy automated triage and response systems for high-volume inbound requests received through emails, ticketing systems, and other shared departmental channels
- Help map internal data sources, such as internal Wikis, Sales answer banks, and technical documentation into the automation knowledge base to improve response accuracy
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What This Job Offers
Career Level
Intern
