Operations Analytics Engineer, Otter - Los Angeles
About The Position
We’re looking for an Operations Analytics Engineer to join our data & operations team. In this role, you’ll monitor the health of our revenue recapture business through data: identifying anomalies in performance, surfacing issues across data pipelines or operations, and helping ensure that what we deliver to customers is both accurate and actionable. This is not just a technical data quality role. You’ll work across systems and teams to proactively detect drops, gaps, or unexpected patterns in revenue and product performance and help determine whether they stem from technical failures, operational gaps, or real-world customer behavior. Your work will guide fast triage, help us prioritize fixes, and improve the trust stakeholders have in our platform.
Requirements
- Strong analytical skills and experience working with business KPIs and operational metrics
- Proficiency in SQL and experience with dashboarding/BI tools (e.g., Looker, Tableau, Mode)
- A cross-functional mindset: you’re comfortable working with data engineers, product managers, and ops specialists alike
- Strong sense of ownership and bias for action: you don’t just surface issues, you help solve them
Nice To Haves
- experience with data quality monitoring tools or operational alerting systems
Responsibilities
- Monitor core KPIs across customers, segments, and systems to identify unexpected drops, spikes, or anomalies
- Investigate the root cause of business performance issues, whether due to data issues, operational breakdowns, or product changes
- Build and maintain dashboards, alerts, and monitors to detect early signs of degradation in revenue recapture outcomes
- Partner with Engineering to debug technical issues; with Operations to flag workflow breakdowns; and with Product to validate system behavior
- Maintain and evolve business health checks that serve as our early-warning system
- Create documentation and playbooks to improve response times and support proactive quality practices across the organization
Benefits
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Benefits are subject to change at the company's discretion.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
