Field Operations Contractor - Los Angeles

Blackbird Labs • Los Angeles, CA

1d • $30 - $30 • Onsite

About The Position

At Blackbird, we believe every guest should feel like a VIP the moment they walk into a restaurant. Whether it’s last-minute tables, welcome drinks, off-menu items, or exclusive perks, we’re building a platform that helps restaurants identify, connect with, and reward their guests in meaningful and personalized ways. Our vision? The more you check in at your favorite spots, the more you unlock—from unique rewards to seamless direct messaging for reservations. With each visit, you’ll earn $FLY, our universal rewards currency, which you can use across our network of outstanding restaurants. We’re hiring a Field Operations Contractor to support our LA market rollout. This role is ideal for someone with a background in hospitality, hospitality tech, or restaurant vendor/supplier operations. You’ll be the face of our brand in the field—installing our platform, supporting restaurant teams, and ensuring a smooth go-live experience. This is a 6-month contract-based position for 20-30 hours per week, with potential for continued engagement depending on performance and market growth.

Requirements

• You’ve worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
• You're tech-savvy and a quick study - comfortable picking up new systems to support partner setup, troubleshooting, and account management.
• You’re organized, hands-on, and not afraid to roll up your sleeves
• You’re a strong communicator who can build quick rapport with operators and staff
• You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
• You’re based in LA area and have reliable access to transit

Responsibilities

• Coordinate on-site installations and onboarding for new restaurant partners
• Set up hardware and software according to site-specific requirements
• Train/retrain front-of-house staff and management on product usage and best practices
• Act as a trusted point of contact for operators during and after launch
• Troubleshoot issues in real-time and relay insights to the internal team
• Help maintain momentum post-launch to ensure product adoption and partner satisfaction

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed