Operations Analyst - Retail Bank Operations

PNC•Pittsburgh, PA

3d•Remote

About The Position

You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you’re ready for exciting new challenges in your career, bring your passion and expertise to PNC. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Analyst within PNC's Retail Bank Operations organization, you will be based remotely in Pittsburgh, PA or Philadelphia, PA. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. • Responsible for building new client profiles for Cash Services clients as well as updating any existing locations. • Team will monitor and work any issues that come in on vendor Daily Problem Reports including deposit issues, profile issues, and order issues. • Team will monitor and address any rejected profiles that come back from the vendor. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Executes routine transactions/processes of varying risk and financial value utilizing standard policies and procedures. May have specific responsibility for a specialized product or functional area. Identifies and escalates exceptions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions. Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable. Provides responses and documentation to inquiries and ad hoc requests for a specialized product or function. Provides feedback on workflow and work received. May participate in process improvement projects. May assist in training and onboarding of new hires. Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures. May participate in risk mitigation activities and view reports to identify exceptions, monitor quality and ensure compliance. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
Typically <1 year of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Accuracy and Attention to Detail
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Management Process
Process Management
Products and Services
Standard Operating Procedures

Responsibilities

Responsible for building new client profiles for Cash Services clients as well as updating any existing locations.
Team will monitor and work any issues that come in on vendor Daily Problem Reports including deposit issues, profile issues, and order issues.
Team will monitor and address any rejected profiles that come back from the vendor.
Executes routine transactions/processes of varying risk and financial value utilizing standard policies and procedures.
May have specific responsibility for a specialized product or functional area.
Identifies and escalates exceptions.
Partners internally with service partners to route calls, documents or other action items to complete transactions.
May interact with external customers to complete transactions.
Ensures the appropriate materials and documentation are available to complete transactions.
Confirms equipment is operational, if applicable.
Provides responses and documentation to inquiries and ad hoc requests for a specialized product or function.
Provides feedback on workflow and work received.
May participate in process improvement projects.
May assist in training and onboarding of new hires.
Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures.
May participate in risk mitigation activities and view reports to identify exceptions, monitor quality and ensure compliance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

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