Mail Clerk - Retail Bank Operations

PNC • Cleveland, OH

21h • $32,000 - $57,200 • Onsite

About The Position

You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you’re ready for exciting new challenges in your career, bring your passion and expertise to PNC. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Mail Clerk within PNC's Retail Bank Operations organization, you will be based in Cleveland, OH. Schedule: Monday - Friday 8:30am-4:00pm
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Performs mailroom and reproduction services tasks within a division or physical location. Distributing and collecting incoming mail and processing outgoing mail. Determining, affixing, and recording postage on registered mail and packages. Tracking volume and distribution of mail for reporting purposes. Verifying quantity of received goods against invoices. Keeping mailroom equipment and supplies in good condition and reporting when something needs repair or replacement. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• Prior experience is not required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Corporate Finance
• Customer Solutions
• Data Entry
• General Accounting
• Mailroom
• Microsoft Excel
• Microsoft Word

Responsibilities

• Accurately enters data into daily volume tracking sheets.
• Sorts incoming and accountable mail, scans accountable items, and delivers mail to designated floors and recipients throughout the tower in accordance with established SLAs.
• Independently manages the tower mail center during absences of the second team member.
• Conducts stale mail audits when the primary team member is on vacation.
• Serves as one of two essential staff members responsible for operating the Cleveland Tower mail center and ensuring SLA compliance.
• Must have the ability to lift up to 50 pounds and to stand and walk for extended periods.
• Pushes and pulls mail carts throughout the facility as required.
• Provides backup support at the Brecksville location and Cleveland Operations Center as needed.
• Responds to and appropriately routes incoming phone calls.
• Distributing and collecting incoming mail and processing outgoing mail.
• Determining, affixing, and recording postage on registered mail and packages.
• Tracking volume and distribution of mail for reporting purposes.
• Verifying quantity of received goods against invoices.
• Keeping mailroom equipment and supplies in good condition and reporting when something needs repair or replacement.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed