Operations Analyst

MarketAxess•New York, NY

13h•$60,000 - $75,000•Hybrid

About The Position

We are looking for an Analyst to join our global Client Services team based in our New York headquarters. This role is well suited for someone looking to deepen their experience in client-facing operations within a leading financial markets technology firm. As an Analyst, you will play an important role in supporting customers using the MarketAxess Trading platform, helping to ensure a smooth, reliable, and professional service experience. You’ll work closely with experienced colleagues across Client Services globally, gaining hands-on exposure to trading workflows, platform functionality, and client interactions, while continuing to build your technical knowledge and judgement. This is a role for someone who already understands how to operate in a professional environment and is now ready to build depth, confidence, and capability in a client-focused trading support role.

Requirements

1+ years of previous experience in operations or customer service positions in the financial services sector
Must be legally authorized to work in the United States permanently without employment visa sponsorship required now or in the future
Prior experience in a client-facing, operations, or support role (financial services experience is advantageous but not essential)
Strong attention to detail and a disciplined approach to process
Clear, professional communication skills
A collaborative mindset and willingness to learn
Confidence to ask questions, escalate appropriately, and take ownership of your work

Responsibilities

Support MarketAxess customers with day-to-day Trading platform queries and service requests
Provide clear, professional, and timely communication to clients, ensuring issues are understood and progressed appropriately
Follow established procedures and guidance, escalating issues promptly where additional expertise or decision‑making is required
Accurately capture and maintain case details, actions, and outcomes in internal systems
Apply correct categorization, routing, and prioritization to support effective service delivery
Consistently operate in line with service standards, customer experience principles, and team ways of working
Build and apply working knowledge of MarketAxess trading workflows, tools, and protocols
Develop an understanding of how Client Services supports the broader trading lifecycle
Use training, documentation, and on-the-job experience to steadily expand scope and confidence
Work closely with Associates and Senior Associates to support client outcomes
Contribute positively to team collaboration, knowledge sharing, and continuous learning
Engage constructively with feedback and coaching to improve performance and judgement
Identify recurring issues, process friction, or areas of client confusion
Raise observations and suggestions through appropriate channels
Support the adoption of new processes, tools, or service enhancements
Act in accordance with MarketAxess conduct standards, regulatory obligations, and internal policies
Operate within defined authority and escalation boundaries
Proactively raise errors, risks, or control concerns
Maintain a strong focus on accuracy, integrity, and client trust

Benefits

Hybrid Environment: Our employees enjoy a mix of working in the office and from home
Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks.
Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
Generous Parental Leave: Up to 20 weeks fully paid leave
401(k): Dollar-for-dollar employer match up to $17.5K
Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location
Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences
Core benefits: Highly competitive medical, dental, and vision programs