Operations Analyst - IntelliScript (Remote)

Milliman•Brookfield, WI

3d•$65,200 - $131,905•Remote

About The Position

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career. Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here . Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability. What this position entails IntelliScript’s Operations team has been a key part of our success and remains critical to our future. Sitting at the hub of our divisions, including IT, Data Analytics, Customer Relations, Sales, and Product teams. The Operations team ensures seamless collaboration across the company. We are not a one-size-fits-all organization, and when customization is the name of the game, no two days are ever the same. While we provide the knowledge you need about our business and the underwriting industry, we invite you to bring your client service skills, curiosity, natural drive to solve problems, and passion for technology. At Milliman IntelliScript, you will represent a well-respected company in a unique niche, tackle challenging and complex work, and have the opportunity to define your own path based on your skills and achievements. You will work closely with a small, high-performing team to address issues swiftly and effectively, while enjoying a supportive environment that values work-life balance and offers opportunities for training, networking, and long-term growth.

Requirements

2+ years of related experience in Operations, data setup or technical configuration
Strong customer service skills and background
Generative AI experience to increase efficiency (e.g. Copilot, Gemini, ChatGPT, Claude)
Experience automation and improving internal processes
Experience creating and improving documentation
Intermediate proficiency in Microsoft Excel
Intermediate proficiency with SQL
Exhibits a resilient, solution-driven mindset with the conviction to take on challenges of any size, move quickly from problem to action, and adapt effectively as priorities evolve
Exceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, at all organizational levels, and via all channels (email, Teams, phone)
Analytical thinking: ability to tackle a problem by using a logical, systematic, sequential approach to generate sensible, realistic, practical solutions to problems
Attention to detail: verify important details, ensure there are no surprises or gaps in needed information
Creativity: generate new approaches to problems or innovations to established approaches; think and look outside the box
Problem solving: demonstrate the ability to evaluate information using a variety of proven methods and techniques
Data analysis: analyze data to draw conclusions and identify cause-and-effect relationships to support leadership decisions and recommend a course of action or solve organizational issues
Initiative: identify a problem, obstacle, or opportunity and take appropriate action to address current or future problems or opportunities; begin and follow through with a plan or task
Technical knowledge: application of knowledge and skills needed to perform effectively in a specific job or group of jobs within the organization.
Love to learn, take every opportunity you’re given to develop knowledge and skills
Eager to learn and grow, actively seeks out learning opportunities and feedback to enhance professional development.
Demonstrates adaptability to new ideas and effectively integrates new knowledge and skills into daily tasks

Nice To Haves

HIPAA or PHI regulated environment
Bachelor’s degree in Operations or Business related field

Responsibilities

Manage and execute tasks for operations projects including security and client updates
Train and serve as backup for other operational tasks and teams including client support
Use generative AI or other technology to improve operations processes – complete work and simultaneously improve the processes and create or update documentation as needed
Improve documentation across teams and processes
Responsibilities will expand to other tasks and projects as experience and knowledge increases

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman