Operations Analyst - Hybrid

Selective Insurance Company of America • Branchville, NJ

7h • $53,000 - $73,000 • Hybrid

About The Position

The purpose of this position is to provide customer support to resolve system issues, process system transactions, conduct system checks, provide system access and perform updates to various maintenance files. This position also partner s with SS staff on projects and system activity as needed. Individual(s) in this position should possess technical skills and be a proven team member. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Requirements

• Excellent PC automation knowledge & skills
• Strong communication & presentation skills
• Excellent analytical skills along with proven problem solving ability.
• High School diploma with 3+ years of Insurance Related Business/Technical Experience or College Degree in related field
• Must be detail-oriented team player with the ability to initiate positive change

Responsibilities

• Answer and respond to calls from employees and agents regarding system errors or issues and work to resolve issue to users’ satisfaction. Conduct root cause analysis and correct errors or escalate issues to appropriate personnel to resolve.
• Provides customer support pertaining to maintenance, processing, and issuance of automated insurance transactions including interaction with other BSU and IT partners to develop solutions for front-end and back-end processing errors.
• Provide support to end users, post implementation, for various IT solutions within area of support. Work with IT partners to conduct system maintenance checks when needed.
• Maintain and administer system access for the organization for our core insurance systems.
• May also be responsible for sorting and distributing policy output, OFAC monitoring and processing, and Query Studio for various ad hoc reports, as necessary.
• Conduct and complete various assigned file maintenance and/or administrative table updates (ie, Billing or SIC tables, electronic forms library, city/county, VIN, form file maintenance).
• May process error corrections, implement policy corrections and/or corrective actions, as well as conduct policy recycling activities. May also conduct any manual data entry needed for the organization to ensure accurate policy generation.
• Dependent on area of assignment, may support our Agency Interface upload / download.
• Dependent on area of assignment, may also maintain Workers Compensation dividend plans.

Benefits

• Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life.
• These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off.
• Additional details about our total rewards package can be found by visiting our benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees