Operations Analyst

Kuvare Holdings • Cedar Rapids, IA

1d

About The Position

The Operations Analyst(s) position will act as a liaison between customers, business partners, and third-party service (TPA’s) providers. The position will be a communicator, problem solver and agent for change to provide continuous improvements.

Requirements

• High School Diploma or Equivalent. College degree preferred
• Operations Analyst I: 0-2+ years’ experience providing customer service and transaction processing support in insurance or financial services.
• Operations Analyst II: 3-5+ years of experience with increased complexity in tasks and assignments.
• Operations Analyst III: 5+ years of experience with increased complexity in tasks and assignments with a high level of autonomy.
• Demonstrated and effective oral, written, and interpersonal communication skills.
• Ability to work effectively with other internal teams and associates
• Ability to communicate effectively both orally and in writing.
• Ability to build productive internal/external working relationships.
• Advanced interpersonal skills.
• Strong analytical skills.
• Advanced organizational skills and attention to detail

Nice To Haves

• College degree preferred

Responsibilities

• Answer general incoming calls from policyholders and agents.
• Work with third party contacts to audit, reconcile data discrepancies, research missing data, handle inquiries and provide updates as requested for annuity business.
• Conduct research and analysis in order to ensure successful outcomes when complexities arise.
• Deliver accurate and prompt resolution of issues and relay necessary information by both verbal and written communication.
• Troubleshoots issues to determine the best solutions and then implement a plan.
• Develop broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery.
• Handle inbound/outbound calls from all applicable customers including but not limited to third party contacts, client contacts, third party vendors and internal team resources.
• Support Life insurance business and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees