Operations Analyst

Ash • New York, NY

39d

About The Position

Ash delivers the infrastructure for health plans and digital-health organizations to offer at-home testing programs to their end users, enabling care-gap closure, improved population health, and measurable quality outcomes. We serve major health plans, digital health companies, and channel partners nationwide with a full-service, white-label solution that drives ROI, member engagement, and clinical impact.

Role Overview:

Ash Wellness is looking for an Operations Analyst to bridge the gap between the labs, support and technical teams. This person will be accountable for day to day process management of Ash operations. By learning how our systems work inside and out, this person will take on the task of supporting our teams and devising strategies to improve processes where systems don’t yet align. This role has immense potential for growth as it is positioned between key stakeholders across the organization.

Requirements

• 1-3 years experience, preferably in the healthcare industry or in technical support role
• Ability to follow and maintain procedures diligently, especially documentation and escalation protocols.
• Strong written communication, time management and organizational skills.
• Experience using and learning basic software and data tools (Ash-built systems, HelpScout, Zendesk, Google Suite, CRM)

Responsibilities

• Become a subject matter expert in Ash’s platform and products. Stay up-to-date on changes to our system that may impact customers.
• Crosstrain on patient support, lab and basic technical resolution processes
• Devise process improvement strategies where gaps are identified
• Implement new processes as needed
• Support ticketing system data management and devise data processing strategies
• Monitor lab partner compliance across network through ticket management and SLA monitoring
• Perform quarterly audits and organization of lab validation data
• Perform quarterly audits of reference range database
• Devise and implement provider services quality auditing process
• Support common technical process triage and resolution

Benefits

• The opportunity to join a mission driven team and play a crucial role in shaping the future of the company.
• Inclusive and transparent social culture.
• Challenging work, fast learning cycles, practical training, and meaningful feedback. We want to learn from every member of the team and bring fresh ideas to the table every day.
• Flexible working environment with unlimited vacation time and company provided team lunches.
• Competitive pay, full health benefits (medical, dental, vision), stock options, 401k program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed